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Environmental issues, population growth, geographic population shifts, and aging infrastructure have forced municipal US water and wastewater utilities to be innovative and willing to change to maintain or improve service and product quality.

Dedicated and caring professionals have created and implemented many new programs, processes, and technologies. This book describes many of these innovations and provides concrete examples of successes from utilities across the country. Learn about progressive capital financing programs, new ways to measure performance, communicate effectively with external audiences, and pioneer computer applications, and much more.

Multiple and diverse approaches toward public-sector management innovation are described through actual case studies. In each case, managers chose an approach that worked for them. Rarely is there a single "right" answer to any challenge facing water and wastewater utilities; what the case studies illustrate is utility managers' willingness to begin, try, apply, evaluate, learn, and (hopefully) improve.