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Communication Tips
Guidelines for Giving Effective Feedback
Preparation for giving it:
- Make it timely, either at the moment the behavior occurs or as soon as possible.
- Give it directly to the person displaying the behavior.
- Focus on behavior of the individual, not his/her character.
Giving it:
- State your reason for giving it - help them to understand.
- Make it specific, giving examples of what, when, where, etc.
- Define the impact on you and the organization - the consequences of the behavior.
- Use "I" statements as opposed to "You" statements to reduce defensiveness.
- Check to be sure your message has been received and understood. Give them an opportunity to respond.
- Offer specific suggestions. Ensure they are genuine and useful.
- Express your appreciation for listening to you, regardless of whether the person agrees with your feedback.
When receiving feedback:
- Breathe - it calms you.
- Listen carefully.
- Ask questions.
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