About AFM

Human Resources

Customer Service Plan

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• TABLE OF CONTENTS
• Print full document
• Vision Statement
• Code of Conduct
• Introduction
• REE Human Capital Plan
• President’s Management Agenda
• Customer Service Hand Pin Award
• Partnership Relationship
• Identification of Customers
• Services Provided
• Customer Service Standards
  • Human Resources Operations
  • Employee Benefits
  • Employee Relations
  • Human Resources Policy
  • Special Programs
  • Competitive Sourcing Program
• Appendix. Feedback and Suggestions

Appendix: Feedback and Suggestions

Feedback on human resources activities will be solicited on an annual basis to determine if service delivery met HRD customer service standards. Information will be requested in various formats, including use of questionnaires, personal discussions, and other relevant means.

Feedback and suggestions for improvement are always welcome. Comments and questions can be directed to:

Director
(301) 504-1317

Deputy Director
(301) 504-1317

Branch Chief
Metropolitan Services Branch
(202) 720-7657

Branch Chief
Southern Services Branch
(301) 504-1503

Branch Chief
Employee Relations Branch
(301) 504-1355

Branch Chief
Western Services Branch
(301) 504-1561

Branch Chief
Eastern Services Branch
(301) 504-1400

Branch Chief
REE Policy Branch
(301) 504-1434

Branch Chief
REE Services Branch
(301) 504-1438

Please refer to the HRD website www.afm.ars.usda.gov/hrd for an updated listing of the management team and subject area experts.

Special Thanks to

All Customer Service Committee Members – Past & Present

Customer Service Plan printed 1998, revised 2000, 2004.