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Getting Started
Visit the Public Health Infrastructure Resource Center (PHIRC) and view a five minute tutorial on how to use this online resource center to find performance management and quality improvement (QI) resources. In this online resource center you can:
- Learn more about performance management or QI techniques.
- Generate team interest in performance and quality.
- Use QI methods to solve a problem, improve quality, or get better results in a specific area.
- Manage performance in your program or unit, or among its contractors.
- Conduct audits or site visits to verify that systems and processes conform to standards, are effective and continually improve.
- Manage performance throughout your entire organization or "public health system."
- Sustain momentum for QI in your public health system.
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Memory Jogger II
 PHF partnered with a leading performance improvement organization, GOAL/QPC, to develop a quality improvement pocket guide, The Public Health Memory Jogger II. This pocket guide contains 22 quality control and management and planning tools, with real-life examples that relate specifically to public health. The Jogger uses graphics and easy-to-understand text to show how and when to use these tools to improve performance. Since its publication in mid-2007, over 4,000 copies of the Jogger have been sold. One of PHF’s partners, NACCHO, has provided Joggers to most of its members and requested that PHF provide technical assistance and training to local health departments using the Jogger as the main “text” for this training and assistance. Click here for more information on how to order.
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Turning Point: Performance Management Project and Publications
Public health systems can save lives, cut costs, and get better results by managing performance. PHF has collaborated with the Turning Point Performance Management National Excellence Collaborative since 2000 to study how organizations manage performance and to develop a series of publications to help public health organizations better understand and apply these techniques.
The performance management resources below are available online or may be ordered in print from the PHF Bookstore at (877) 252-1200.
- From Silos to Systems: Using Performance Management to Improve the Public’s Health (PDF)
 This guide is essential reading for anyone who wants to achieve better results throughout their organization or public health system. Using an easy-to-understand model designed by the Turning Point Performance Management National Excellence Collaborative (PMC) for public health agencies, this guide explains the benefits, practical applications, and four components of performance management: 1) performance standards, 2) performance measurement, 3) reporting of progress, and 4) a process for improvement. Geared for busy leaders, this compact guide will give your management team or board an understanding of what it takes to start managing performance.More info, order print copies
- Performance Management in Action: Tools and Resources (online only)
This March 2004 toolkit aims to assist state health agencies and others in implementing the four components of the PMC's performance management model. It includes sample performance improvement plans, standards and measures, reports, and other helpful documents from public health agencies. The links in this toolkit are accurate as of March 2004 and are no longer being updated. To access more up-to-date resources, visit this searchable database.
- Performance Management Self-Assessment Tool (online only)
This self-assessment tool will help you and your team identify the extent to which you have components of a performance management system. Developed by and for public health agencies to aid their performance improvement efforts, this tool is organized around each of the four components of performance management identified in the PMC's model. The four components are 1) Performance Standards, 2) Performance Measurement, 3) Reporting of Progress, and 4) Quality Improvement Process.
- Guidebook for Performance Measurement
This user-friendly guidebook covers all the basics of performance measurement in public health. It offers useful definitions, worksheets, and methods to help your team select performance measures and set objectives, and involve internal and external stakeholders in the process. More info, order print copies
- Selected Literature of Performance Management
This time-saving review highlights some of the most influential articles, books, and other references on performance management from the public health, business, government, education, and non-profit sectors. More info, order print copies
- Survey on Performance Management Practices in States
This report presents results of the PMC's baseline survey of state health agency practices in performance management. It characterizes the types of performance that agencies manage, the frameworks they use, and the outcomes they report as a result of their efforts. More info, order print copies
- Performance Management Case Studies (online only)
These case studies illustrate performance improvement efforts in five states. They are designed to help public health professionals gain a better understanding of how to implement the four components of the PMC model. Each case study includes discussion questions for use as a learning tool in trainings and team meetings.
Additional performance improvement PowerPoint presentations, case studies, and resources are available on the new Performance Management page of the Public Health Infrastructure Resource Center.
For more information about this project please contact Jacalyn Carden.
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EZ/EC Project Findings and Tools on the Web
Building Healthy RC/EZ/ECs
Information and Tools to Link Health Improvement to Economic and Community Development
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EZ/EC Health Planning Capacity Survey: Final Report, a report providing results of the survey that assessed EZ/EC efforts to improve health, their interest and capacity to undertake health improvement planning, and what types of assistance could help EZ/ECs better address health as part of their economic revitalization efforts.
Improving Health in Empowerment Zones and Enterprise Communities: Lessons Learned from the EZ/EC Health Benchmarking Demonstration Project, a report highlighting 12 lessons learned, opportunities, and challenges of undertaking a community health improvement process.
Tools and Resources from the Empowerment Zone/Enterprise Community (EZ/EC) Health Benchmarking Demonstration Project, a compilation of the tools and resources used.
For more information, please e-mail Jennifer Stanley.
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