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Performance Management & Quality Improvement: Resources & Tools

Getting Started

Visit the Public Health Infrastructure Resource Center (PHIRC) and view a five minute tutorial on how to use this online resource center to find performance management and quality improvement (QI) resources. In this online resource center you can:

  • Learn more about performance management or QI techniques.
  • Generate team interest in performance and quality.
  • Use QI methods to solve a problem, improve quality, or get better results in a specific area.
  • Manage performance in your program or unit, or among its contractors.
  • Conduct audits or site visits to verify that systems and processes conform to standards, are effective and continually improve.
  • Manage performance throughout your entire organization or "public health system."
  • Sustain momentum for QI in your public health system.


Memory Jogger II
memory jogger II image PHF partnered with a leading performance improvement organization, GOAL/QPC, to develop a quality improvement pocket guide, The Public Health Memory Jogger II. This pocket guide contains 22 quality control and management and planning tools, with real-life examples that relate specifically to public health. The Jogger uses graphics and easy-to-understand text to show how and when to use these tools to improve performance. Since its publication in mid-2007, over 4,000 copies of the Jogger have been sold. One of PHF’s partners, NACCHO, has provided Joggers to most of its members and requested that PHF provide technical assistance and training to local health departments using the Jogger as the main “text” for this training and assistance. Click here for more information on how to order.


Turning Point: Performance Management Project and Publications
Public health systems can save lives, cut costs, and get better results by managing performance. PHF has collaborated with the Turning Point Performance Management National Excellence Collaborative since 2000 to study how organizations manage performance and to develop a series of publications to help public health organizations better understand and apply these techniques.
The performance management resources below are available online or may be ordered in print from the PHF Bookstore at (877) 252-1200.

Additional performance improvement PowerPoint presentations, case studies, and resources are available on the new Performance Management page of the Public Health Infrastructure Resource Center.
For more information about this project please contact Jacalyn Carden.


EZ/EC Project Findings and Tools on the Web

Building Healthy RC/EZ/ECs
Information and Tools to Link Health Improvement to Economic and Community Development

Enter Archive Site

Building Healthy RC/EZ/ECs

EZ/EC Health Planning Capacity Survey: Final Report, a report providing results of the survey that assessed EZ/EC efforts to improve health, their interest and capacity to undertake health improvement planning, and what types of assistance could help EZ/ECs better address health as part of their economic revitalization efforts.

Improving Health in Empowerment Zones and Enterprise Communities: Lessons Learned from the EZ/EC Health Benchmarking Demonstration Project, a report highlighting 12 lessons learned, opportunities, and challenges of undertaking a community health improvement process. 
Tools and Resources from the Empowerment Zone/Enterprise Community (EZ/EC) Health Benchmarking Demonstration Project, a compilation of the tools and resources used.
For more information, please e-mail Jennifer Stanley.


In this Section:
Resources & Tools
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