*with the exception of  MD Consult and  ScienceDirect

Where to Place Your Orders, Queries and Claims

Orders, queries and claims for Elsevier books and book related electronic* products should be addressed to your nearest Customer Support & Sales Office. There is one exception: all titles originating from our office in Paris should continue to be ordered from Elsevier SAS - France (see under Paris Office).

Books and book related electronic* products will be invoiced only in US dollars (USD), euro (EUR), and Great Britain Pounds (GBP) depending on the geographical location of the "send to" address of the customer (see under Invoicing Currencies).

Payment by bank transfer, cheque and credit card is accepted (see under Payment Details).

Invoicing Currencies

Books and book related electronic* products  are priced in US dollars (USD), euro (EUR), and Great Britain Pounds (GBP). USD prices apply to the Americas. EUR prices apply in Europe. GBP prices apply to the UK. For other countries, customers will be billed in either GBP/USD depending on the origin of the titles.

Orders are confirmed either by invoice or notification. In accepting the delivery, the purchaser agrees with our conditions of sale. Until complete payment has been received, goods remain the property of the publisher.

Customers Resident in the EU and VAT

Non-Value Added Tax (VAT) registered customers in the European Union (EU) should add the appropriate VAT rate applicable in their country to the prices. VAT-registered customers should include their VAT registration number with their order. In all other countries local taxes may apply.

Basic Terms of Trade

A discount, at the discretion of the publisher, is granted to trade customers. A surcharge will be added for postage, packing and handling, unless otherwise stated in the order forms. More detailed information is available from your nearest  Customer Support & Sales Office.

Continuation Orders

Your continuation orders must state clearly:

1. that the order is a subscription to one of our book Series;

2. the volume with which you want to start.

Special conditions are offered for complete sets of certain established book Series. Please contact your nearest  Customer Support & Sales Office. If you place "drop-ship" orders please give the client's complete address, telephone number, fax number, e-mail address and order reference, to enable identification by the ordering department in large institutions.

Standing Orders

For trade customers, standing orders and selective standing orders are gladly accepted and supplied against preferential terms. For more information please contact your nearest Customer Support & Sales Office.

Dispatch Options

USA and Canada:
Unless otherwise stated, all deliveries in the USA are made by Airborne Ground Service. Additional charges will be invoiced for all other methods of shipments including UPS Next Day, Second Day, Consignee Billing or Fed-Ex. The preferred method of shipping to Canada is Book Rate.

Asia:
Deliveries are made by DHL consolidation shipping services, DHL, or UPS courier.

All Other Countries:
Deliveries are made by standard mail. Priority Mail, Express Delivery, Courier Service. Registered mail is no longer available.

All deliveries to air-freight agents for consolidated air freight to overseas destinations will be made by nominated carriers. Shipment by registered book post is compulsory for Italy. Additional charges will be invoiced in the case of all above-mentioned alternatives to standard mail.

Claims

For claims against titles which have already been invoiced, please always mention the invoice number and date. We can only accept claims if they are made within three months after the date of invoice by customers in Europe, and within six months after the date of invoice by customers in the rest of the world. Please send claims to your nearest Customer Support & Sales Office.

Returns -  USA Bookstore:
1. Returns accepted on product purchased directly from Elsevier only.
2. Returns permitted any time during the life of edition, but must be received within 90 days following the publication of a new edition.
3. OUT OF PRINT titles must be received within 90 days following the out of print date.  Titles going out of print are announced 90 days prior to the out of print date on  www.virtualehs.com under the VirtualE! News tab.
4. A packing list with the Elsevier invoice number and date of purchase or a copy of the original invoice must accompany each return.
5. If a multiple carton return, please indicate the location of the shipping documents on the outside of the carton and the number of cartons in the shipment.  
6. Custom Products:
a. No more than 15% of customized (altered) products may be returned.
b. Returns of custom sets, even if shrink wrap is broken, of two or more unaltered products are permitted anytime during the life of the edition as long as an equal number of all components are returned and the shipment is received within 90 days following publication of a new edition of any or all components of the set.
7. Products must be new, unmarked and packaged to insure receipt in condition suitable for resale.
8. Products with manufacturing defects are accepted for return regardless of date purchased.  Detail the defect on your packing slip.
9. Claims for product damaged in transit must be reported to Elsevier within 60 days.
10. Product may be consolidated for return.  Ship all returns, freight prepaid via traceable method.

Returns -  All other USA Customers:
1. Returns accepted on product purchased directly from Elsevier only.
2. Customers may return product 30 days past the invoice date.
3. A copy of the original Elsevier invoice must accompany each return.
4. Products must be new, unmarked and packaged to insure receipt in condition suitable for resale.
5. Products with manufacturing defects are accepted for return regardless of date purchased.
6. Claims for product damaged in transit must be reported to Elsevier within 60 days.
7. Ship all returns, freight prepaid via traceable method.  Airborne, UPS, Federal Express.  United States Postal Service is not a traceable shipping method.

Returns Address:

Elsevier Distribution Center
Highway 50 East
Linn, MO 65051
USA

Returns Asia customers:

Please contact Customer Service Asia Pacific for Returns Authorizations for APAC customers.

There is one exception:

All books and electronic products originating from our office in Paris should continue to be returned to Editions Scientifiques et Médicales Elsevier (see under Paris Office).

Paris Office: Books

All books originating from our office in Paris should continue to be ordered from:

Elsevier SAS - France
23 rue Linois
F-75724 Paris Cedex 15
France
Tel.+33 1 7172 4646
Fax.+33 1 7172 4664
E-mail: relclient@elsevier.fr

Elsevier Books and Book Related Electronic* Products: Representative Office/Stockholding Sole Agents

Australia, New Zealand and Fiji

All orders from Australia, New Zealand and Fiji should be sent to our Representative Office in Australia:

Elsevier Australia
30-52 Smidmore Street
2204 Marrickville, NSW
Australia
Tel: (+61) 02 95178999
Fax: (+61) 02 95172249
E-mail: customerserviceau@elsevier.com

Morocco (except for Pergamon imprint titles):

Librairie Internationale
P.O. Box 302
Rabat
Morocco

Elsevier Books and Book Related Electronic* Products: Payment Details

For customers in the UK:
1. Remit the GB Pounds (GBP) amount to our account 95800379 sort code 60-00-01 at the Natwest Bank 21 Lombard St., London, EC3P 3AR, UK (SWIFT-address: NWBKGB2L, IBAN: GB71NWBK6000195800379).
2. Send a cheque (in GBP), payable to Elsevier, to: P.O. Box 1270, 1000 BG Amsterdam, The Netherlands.
3. Pay by credit card - contact your nearest Regional Sales Office (see www.elsevier.com) for details. The following credit cards are accepted: American Express; Eurocard/Access/MasterCard; Visa. When paying by credit card, please include with your order: the type of card, the card number, the expiry date and the signature.
4. Pay by Switch card (GBP only) - contact your UK Regional Sales Office (see www.elsevier.com) for details. When paying by Switch, please include with your order the card number, the expiry date and the signature.

For customers in Europe:
1. Remit the euro (EUR) amount to our account 62.30.60.493, Hollandsche Bank Unie N.V., Rotterdam, The Netherlands (SWIFT-address HBUANL2R).
2. Send a cheque (in EUR), payable to Elsevier, to: P.O. Box 1270, 1000 BG Amsterdam, The Netherlands.
3. Pay by credit card - contact your nearest Regional Sales Office (see www.elsevier.com) for details. The following credit cards are accepted: American Express; Eurocard/Access/MasterCard; Visa. When paying by credit card, please include with your order: the type of card, the card number, the expiry date and the signature.

For customers in the USA:
1. Remit the US dollar (USD) amount to our account 62.65.07.634, Hollandsche Bank Unie N.V., Rotterdam, The Netherlands (SWIFT-address HBUANL2R).
2. Send a cheque, payable to Elsevier, to: P.O. Box 7247-7682, Philadelphia, PA 19170-7682, USA.
3. Pay by credit card - contact your nearest Regional Sales Office (see www.elsevier.com) for details. The following credit cards are accepted: American Express; Eurocard/Access/MasterCard; Visa. When paying by credit card, please include with your order: the type of card, the card number, the expiry date and the signature.

For customers in the rest of the world:
1. Remit the US dollar (USD) or GB pound (GBP) amount to our account 62.65.07.634, Hollandsche Bank Unie N.V., Rotterdam, The Netherlands (SWIFT-address HBUANL2R).
2. Send a cheque, payable to Elsevier, to: P.O. Box 1270, 1000 BG Amsterdam, The Netherlands.
3. Pay by credit card - contact your nearest Regional Sales Office for details (see www.elsevier.com). The following credit cards are accepted: American Express; Eurocard/Access/MasterCard; Visa. When paying by credit card, please include with your order: the type of card, the card number, the expiry date and the signature.