| Section 2114 of the Government Code requires the Texas
Commission on Environmental Quality (TCEQ) to survey recipients of
TCEQ services each biennium in order to measure customer
satisfaction levels. The TCEQ has summarized its findings for the
2006-08 biennium in the FY 2008 Report
on Customer Service, which is now available in Adobe Portable
Document Format (PDF) |
The Texas Commission on Environmental Quality pledges through
this Compact with Texans to provide the best possible service to
our customers.
The TCEQ is one of the most comprehensive state environmental
agencies in the nation. Our responsibilities are grossly
diversified and include those of permitting, licensing, compliance,
enforcement, pollution prevention programs and education related to
preservation and protection of our air and water quality and safe
disposal of waste. The TCEQ has approximately 3,000 employees, 16
regional offices, and an annual budget that exceeds $500 million
funded primarily by regulatory program fees, federal funds and the
state general revenue fund. For more information, call 512/239-1000
or follow this web link: http://www.tceq.state.tx.us/index.html.
The Office of Permitting, Remediation and Registration is
responsible for implementing the federal and state laws and
regulations governing all aspects of permitting for air, water and
waste programs. The office also oversees the investigation and
cleanup of hazardous pollutants released into the environment;
registers and manages the reporting requirements for certain
facilities; and implements the petroleum storage tank reimbursement
program. For more information about the timelines and requirements
for a permit of specific interest to you, call 512/239-2104 or
follow this web link http://www.tceq.state.tx.us/about/organization/oprr.html.
The Compliance Support Division issues occupational licenses to
qualified individuals in the environmental professions ranging from
on-site sewage system installers to public water system operators.
The licensing requirements for each program are based on job
analyses which identify licensee job tasks for the purposes of
training and examination development. In general, the licensing
activities involve, application review for verification of licensee
qualifications such as, experience, education, completion of basic
training courses and an examination; review of renewal applications
for continuing education requirements; performance of job analysis;
examination development and administration; training approval; and
initiation of enforcement actions when necessary. After
qualifications are verified, most licenses will be issued within 45
days. For more information about occupational licenses, call
512/239-6300 or follow this web link: http://www.tceq.state.tx.us/nav/permits/licenses.html.
The Texas Commission on Environmental Quality is dedicated to
serving the people of Texas and ensuring meaningful public
participation in the decision making process. To accomplish these
goals, we pledge and commit to the following:
- Responding to all customers in a timely, efficient and
professional manner, in compliance with all applicable state and
federal statutes and regulations;
- Providing clear, concise and accurate information related to
all applicable licensing and certification procedures via written
materials and our official website;
- Establishing a Public Input section of our website which will
contain comprehensive information related to public participation
for all aspects of our operations including but not limited to
permitting, rulemaking, compliance and customer service
contacts;
- Tracking and responding to customer service complaints in a
timely manner; and
- Providing safe, clean and accessible facilities across the
state.
We realize that no matter what processes we implement, there
will be times when we do not meet the needs of our customers at the
service level expected and we are always looking for ways to
improve. We are proud to have in place a process which will
immediately address those times. Our complaint process has a two
fold mission:
Swiftly and effectively address the issue at hand and take the
appropriate action to avoid similar future dissatisfaction.
Our complaint process is as simple as it is effective. We have
appointed a Customer Service Representative, the Director of our
Office of Public Assistance, to monitor complaints and ensure swift
and efficient resolution as well as process modification as
necessary. This representative can be reached at 512/239-4000 or at
the e-mail address shown below. Any complaints received will be
forwarded to the appropriate office for attention. It is our
promise that all complaints will be addressed and a written
notification sent to the complainant within two working days and
resolved within ten working days from receipt.
The Texas Commission on Environmental Quality continually
strives to provide quality customer service and we value your
opinion and encourage you to tell us about your experience with us
and what you think about our service and how you believe we can
improve. We ask that you take a moment to complete our customer
survey to assist us in serving you better in the future.
custserv@tceq.state.tx.us
