Face-to-face Tax Help
IRS Taxpayer Assistance Centers are your source for personal tax help when you believe your tax issue cannot be handled online or by phone, and you want face-to-face assistance.
If you need to resolve a tax problem, have questions about how the tax law applies to your individual tax return, or you're more comfortable talking with someone face-to-face, visit your local Taxpayer Assistance Center where you can spread out your records and talk with an IRS representative across the counter. No appointment is necessary - just walk in. If you prefer, you may call a local number (see chart, below) to learn about available and alternate services, and to reschedule appointments with IRS personnel. If you have an ongoing, complex tax account problem or a special need, such as a disability, an appointment may be requested. All other issues will be handled without an appointment.
Note: Before visiting your local office click on “Services Provided” in the chart below to see what services are available. Services may vary from site to site. You can get these services on a walk-in, non-advance appointment basis.
Multilingual assistance is available in every office. Hours of operation are subject to change.
| City |
Street Address |
Days/Hours of Service |
Telephone * |
| Asheville |
151 Patton Ave.
Asheville, NC 28801 |
Monday-Friday - 8:30 a.m.-4:30 p.m. (Closed for lunch 12:30 p.m.-1:30 p.m.)
Services Provided
|
(828) 271-4764 |
| Charlotte |
Five Resource Square, Suite 1-300, 10715 David Taylor Drive
Charlotte, NC 28262
|
Monday-Friday - 8:30 a.m.-4:30 p.m.
Services Provided
|
(704) 548-4100 |
| Durham |
3308 Chapel Hill Blvd.
Durham, NC 27707 |
Monday-Friday - 8:30 a.m.-4:30 p.m.
Services Provided
|
(919) 401-0300 |
| Fayetteville |
225 Green St.
Fayetteville, NC 28301 |
Monday-Friday - 8:30 a.m.-4:30 p.m.
Services Provided
|
(910) 483-2587 |
| Greensboro |
320 Federal Place
Greensboro, NC 27401 |
Monday-Friday - 8:30 a.m.-4:30 p.m.
Services Provided
|
(336) 378-2498 |
| Greenville |
2835 South Charles Blvd.
Greenville, NC 27858
|
Monday-Friday - 8:30 a.m.-4:30 p.m.
Services Provided
|
(252) 561-4040 |
| Hickory |
115 Fifth Ave. NW
Hickory, NC 28601 |
Monday-Friday - 8:30 a.m.-4:30 p.m.
Services Provided
|
(828) 345-1033 |
| Raleigh |
4405 Bland Rd.
Raleigh, NC 27609 |
Monday-Friday - 8:30 a.m.-4:30 p.m.
Services Provided
|
(919) 850-1100 |
| Winston-Salem |
251 N. Main St.
Winston-Salem, NC 27101 |
Monday-Friday - 8:30 a.m.-4:30 p.m. (Closed for lunch 11:30 a.m.-12:30 p.m.)
Services Provided
|
(336) 728-4039 |
| Wilmington |
3340 Jaeckle Dr.
Wilmington, NC 28403 |
Monday-Friday - 8:30 a.m.-4:30 p.m.
Services Provided
|
(910) 254-5198 |
* Note: The phone numbers in the chart above are not toll-free for all locations. When you call, you will reach a recorded business message with information about office hours, locations and services provided in that office. You may leave a message to request an appointment for help resolving a tax issue or to reschedule an existing appointment. You will receive a return call within two business days. If face-to-face assistance is not a priority for you, you may also get help with IRS letters or resolve tax account issues by phone, toll free at 1-800-829-1040 (individuals) or 1-800-829-4933 (businesses).
The Taxpayer Advocate Service: Call (336) 378-2180 in Greensboro or 1-877-777-4778 elsewhere, or see Publication 1546 , The Taxpayer Advocate Service of the IRS.
For further information, see Tax Topic 104
Partnerships
IRS and organizations all over the country are partnering to assist taxpayers. Through these partnerships, organizations are also achieving their own goals. These mutually beneficial partnerships are strengthening outreach efforts and bringing education and assistance to millions.
For more information about these programs for individuals and families, contact the Stakeholder Partnerships, Education and Communication Office at:
Internal Revenue Service
6635 Executive Circle
Suite 180
Charlotte, NC 28212
Internal Revenue Service
320 Federal Place
Room 231
Greensboro, NC 27401
Internal Revenue Service
4405 Bland Road
Raleigh, NC 27609
For more information about these programs for businesses, your local Stakeholder Liaison office establishes relationships with organizations representing small business and self-employed taxpayers. They provide information about the policies, practices and procedures the IRS uses to ensure compliance with the tax laws. To establish a relationship with us, use this list to find a contact in your state:
Stakeholder Liaison (SL) Phone Numbers for Organizations Representing Small Businesses and Self-employed Taxpayers.
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