Our postal address is:
1 Batterymarch Park
Quincy, MA 02169-7471

We can be reached via e-mail at webmaster@nfpa.org or custserv@nfpa.org
or you can reach us by telephone at 617-770-3000

Collection and Use of Consumer Information
For each visitor to our Web page, our Web server automatically recognizes only the consumer's domain name, but not the e-mail address (where possible).

We collect only the domain name, but not the e-mail address of visitors to our Web page, aggregate information on what pages consumers' access or visit, information volunteered by the consumer, such as survey information and/or site registrations.

The information we collect is used to improve the content of our Web page, used to customize the content and/or layout of our page for each individual visitor.

With respect to cookies: We use cookies to record session information, such as items that consumers add to their shopping cart, customize web page content based on visitors' browser type or other information that the visitor sends.

If you do not want to receive e-mail from us in the future, please let us know by sending us e-mail at the above address, calling us at the above telephone number, writing to us at the above address or updating your online profile.

Customer E-Mail Lists
From time to time, we make the e-mail addresses of those who register on our site available to other reputable organizations whose products or services we think you might find interesting. If you do not want us to share your e-mail address with other companies or organizations, please let us know by restricting e-mail through your NFPA Web profile.

Customer Mailing Lists/Postal Addresses
If you supply us with your postal address you may receive periodic mailings from us with information on new products and services or upcoming events. If you do not wish to receive such mailings, please let us know by calling us at the number provided above, e-mailing us at the above address, or writing to us at the above address. You may receive mailings from other reputable companies. You can, however, have your name put on our do-not-share list by calling us at the number provided above, e-mailing us at the above address, or writing to us at the above address. Please provide us with your exact name and address. We will be sure your name is removed from the list we share with other organizations.

Customer Telephone Numbers
Persons who supply us with their telephone or fax numbers on-line may receive telephone contact from us with information regarding orders they have placed on-line or information regarding new products and services or upcoming events. If you do not wish to receive such telephone calls, please let us know by sending an e-mail to the above address, calling the above telephone number, or writing to us at the above address. Please provide us with your correct phone number. We will be sure your name is removed from the list. We do not share telephone numbers with anyone outside of the organization.

Upon request we provide site visitors with access to contact information (e.g., name, address, phone number) that we maintain about them. Consumers can access this information by e-mailing us at the above address, writing to us at the above address or accessing your profile.

Upon request we offer visitors the ability to have inaccuracies corrected in contact information. Consumers can have this information corrected by sending us e-mail at the above address, calling us at the above telephone number, writing to us at the above address or changing your online profile.

Credit Card Transactions
NFPA has a ‘Secure’ transaction system in place to verify and protect your credit card information. NFPA’s Online Catalog only accepts Visa, MasterCard, American Express and Discover. Purchase orders are accepted for orders of shippable products under $1,000 (Credit card payment is requested for all international and government orders).

NFPA Membership Lists
From time to time, NFPA may make its customer lists available to other reputable organizations whose products or services you might find interesting. NFPA does not rent its membership list to other organizations; however it is possible that members might be included in our customer lists if they have purchased merchandise from NFPA. If you do not want us to share your name and address with other companies or organizations, please let us know by either sending an e-mail to the above address, calling the above telephone number, or writing to the above address. Be specific in telling us that you do not want NFPA to share your full name and address with other companies.