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ITD Enterprise Service DeskHow can we help you...ITD Enterprise Service Desk (helpdesk) is the port of entry to ITD's computing system and personnel resources. ITD Enterprise Service Desk is the Single Point of Contact (SPOC) for all supported software, hardware, and networking products.
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to the Helpdesk Mission StatementOur mission is to resolve 80% of issues over the phone on the first call. If necessary, your "Service Call" ticket will be routed to the best possible second level resource for resolution. Enterprise Service Desk analysts document, record, track and maintain histories of all Service Call tickets. In all cases, the most expedient way to return to productivity is to start by calling 631.344.5522 or send an email to itdhelp@bnl.gov We strive to totally satisfy the BNL user community. If you have a question that is not addressed in these pages, please send an email to itdhelp@bnl.gov Last Modified: February 1, 2008 |