Travel & Relocation

EMAIL NAME DESCRIPTION

EMAIL NAME DESCRIPTION OF EMAIL NOTIFICATION

PNRSTAT

This email is only used during the document routing process of an authorization. It is sent to the traveler when their authorization is stamped by a TMC status code. The TMC status codes are: CTO Booked, CTO Ticketed, and CTO Cancelled. The reservation data from the PNR is displayed in this email.

TMNOTIFY

This email is used during the document routing process. It is sent to the traveler when his/her document is stamped with a status code that has the action code of "EMAILTRAV" assigned to it. The following status stamps have the action code "EMAILTRAV": "AUTH PREPARED", "CAN-CELLED", "RETURNED", "SIGNED", "VOUCHER PREPARED", "CTO BOOKED", "CTO SUBMIT", and "APPROVED".

TMINFORM

This email is used during the document routing process. It is sent to the next person in the routing list to inform them that they have a document in their route and review queue awaiting their attention.

PROFILECHG

This email is sent when the permanent profile for a traveler is updated. It is sent to the traveler when any data element changes in their profile with the exception of frequent flyer numbers, hotel rewards numbers, and rental car reward numbers.

PAID

This email is used during the document routing process. It is sent to the traveler when his/her document is stamped "PAID". Please note that once GovTrip is stamped PAID, it make take a few days for the agency's financial system to submit the payment to the traveler. Contact your agency administrator if additional details are needed.

REJECT

This email is used during the document routing process. It is sent to the traveler when his/her document is stamped "REJECT". The traveler should read the message associated with the REJECT stamp to correct the problem on the document. If additional assistance is necessary the traveler may contact their agency administrator or the local travel help desk.

PAYPROCESSIGNORE

This email is used during the document routing process for an amended or supplemental voucher. It is sent to the traveler when they try to amend and re-submit a voucher that was previously rejected from the payment module and stamped "PAY PROCESS IGNORE".

NEGATIVEDISBURSEMENT

This email is generated and sent to the traveler when a supplemental voucher is submitted with changes to the method of reimbursement that results in a negative payment to either the EFT (electronic funds transfer) or GOVCC (government charge card).

PROFILECHANGE

This email is generated when there is an update to the frequent flyer numbers, hotel reward numbers, and/or rental car reward numbers in the traveler's permanent profile. The email is sent to the traveler.

RESTRCANCEL

This email is generated and sent to the traveler when the traveler's authorization has reservations with a "Restricted or Penalty" fare. It notifies the traveler that their document must be ticketed by a certain time or the document will be cancelled.

PNRALERT

This email is used during the document process of an authorization. It is sent to the traveler when a document has been stamped CTO Submit, but has not been stamp CTO Booked after a certain amount of days. The number of days is organization configurable. The current default setting for this system preference is 1 day.