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About Drs. Foster & Smith

Drs. Foster and Smith In the early 1980s, Dr. Race Foster and Dr. Marty Smith were operating four veterinary clinics in northern Wisconsin, each of which included boarding and grooming facilities.

In their work with pet owners and pet professionals, two things became increasingly clear:

  1. People needed a source outside the "doctor's office" where they could purchase quality pet supplies at affordable prices, and
  2. Everyone they talked to wanted more information on how to care for their pets
In 1983 Dr. Foster and Dr. Smith sent their first catalog to their customers - a 16-page, black-and-white flier containing a handful of products available in their clinics.

From this humble beginning, the Drs. Foster & Smith catalog has become the nation's leading pet supply catalog, received by millions of pet owners and pet professionals from coast to coast.

While much has changed over the years, the doctors' guiding principles have remained the same: Offer pet owners quality pet products at affordable prices and give them the information they need to provide the best possible care for their pets.

Dedication to Education

Fulfilling their commitment to provide pet owners with trustworthy pet care information, every Drs. Foster & Smith catalog contains up to 30 articles written by the doctors about the health and care of pets.

PetEducation Site To this same end, Dr. Foster and Dr. Smith also established and fund the largest and most comprehensive pet information web site on the Internet. Their PetEducation.com web site contains more than 2,800 in-depth articles written by the Drs. Foster & Smith veterinary staff. PetEducation.com has received high ratings and awards of excellence from multiple organizations, and is visited by more than 14,000 pet owners and pet professionals every day from all over the world. Additionally, many major universities utilize the PetEducation.com web site in their teaching and as a resource for student and faculty research.

The doctors' commitment to information also extends to their DrsFosterSmith.com web site. Offering more product information than any other pet site, nearly every product page includes product-specific FAQs, Customer Comments, and even comments from the Drs. Foster & Smith veterinary staff on the particular product you're interested in. And if you need more information, our fully trained Customer Service staff will be happy to help answer any question you may have about a product.

In addition to contributing a considerable amount of time and resources to the education of pet owners, the doctors support a number of pet causes and charitable pet organizations, and are particularly involved in providing products and funds to Disaster Relief organizations to assist pets and their owners in times of tragedy. They also helped establish the largest Pet Rescue and Adoption agency in northern Wisconsin, donating land and serving as the agency's first administrators. Both Dr. Foster and Dr. Smith frequently donate their expertise to help rescued pets.

Quality Products at Below-Retail Prices

Drs. Foster and Smith Products As veterinarians, Dr. Foster and Dr. Smith are devoted to the health and well-being of pets, and know how deeply you care about the pet or pets that are part of your family.

Because of their commitment to pet healthcare, every product you see in our catalog and on our web sites is personally selected by Dr. Foster and Dr. Smith. Each year the doctors review more than 2,500 new pet products, and select only those offering the highest quality for pet owners.

When available offerings don't meet the doctors' high standards, they develop their own alternatives under the Drs. Foster & Smith brand name. You can trust that our exclusive Drs. Foster & Smith-brand products offer the same or better quality as national brands, and you'll also find that in almost every case you'll save money when you buy the Drs. Foster & Smith brand.

After more than 18 years of evaluating, testing, and developing pet products, it's no wonder why Dr. Foster and Dr. Smith are considered by many to be the country's foremost authorities on pet products, and why many manufacturers consult with the doctors on new product development.

Putting Customers First

Customer Service Dr. Foster and Dr. Smith have always believed that providing customers with superior service is the key to building loyal relationships. Our customer-centered philosophy is embraced by every employee at Drs. Foster & Smith and is evidenced by the policies we stand behind, including:

  • 100% Satisfaction Guarantee - If you're not satisfied with a product you purchase from us you can return it to us for a full refund of the product price - no questions asked.
  • Every Order Processed within 12 Hours - We stock virtually every product we sell to eliminate backorders and to get your pet supplies to you as quickly as possible - almost always within 5-7 business days. If you need your order sooner, you can always request one of our Express Shipping options.
  • 24/7 Customer Service Support - If you ever have a question about a product, wish to place an order, or check on the status of your order, you can call us anytime of the day or night and our fully trained customer service staff will be happy to help you.
  • No Minimum Orders, No Extra Shipping Costs on most Heavy Items or Oversized Orders - Unlike other companies, if you only want to order with us for one small item, we'll be happy to serve you, and with only a few exceptions, we don't make you pay additional shipping for heavier or oversized orders.

Over the years we have worked very hard to develop and maintain a reputation for providing world-class customer service. You have our commitment that we will do everything we can to ensure that your every experience with us will be a positive one.

Dr. Race Foster

Dr. Foster Dr. Foster received his Doctor of Veterinary Medicine degree from Michigan State University where he earned the 1983 Feline Medicine and Surgery Award for academic achievements in feline medicine.

A member of the Michigan and Wisconsin Veterinary Medical Associations, Dr. Foster is the co-author of four books on pet health, care, and behavior, and has a special interest in consulting and working with professional dog and cat breeders, especially in the area of preventive animal health.

Dr. Foster was instrumental in leading the company onto the Internet and continues to play a very active role in site development and direction. His commitment to educating pet owners led to the development of PetEducation.com, and he continues to play a visionary as well as contributory role in this highly regarded information-rich web site.

Dr. Foster lives in Minocqua, Wisconsin with his wife, four children, and their many pets. In his free time, Dr. Foster enjoys a variety of outdoor activities with his family, as well as reading and writing articles about pet health and care.

Dr. Marty Smith

Dr. Smith Dr. Marty Smith received his Doctor of Veterinary Medicine degree at Iowa State University and is a member of the Wisconsin Veterinary Medical Association.

In addition to co-authoring four books with Dr. Foster, Dr. Smith has written hundreds of articles on pet health, care, and behavior and is very involved as a consultant with pet organizations, breeders, trainers, and other writers across the United States. A number of Dr. Smith's English Setters have competed in the national showing circuit, including Ch. Sevenoaks Golden Garters, "Vegas," who was the 1997 Am. Can. Grand National Champion.

Dr. Smith has donated a considerable amount of time to the treatment and rehabilitation of wildlife found injured or abandoned in Wisconsin's northwoods.

Dr. Smith, along with his wife, five daughters, and pets live in Minocqua, Wisconsin where they enjoy a wide range of outdoor activities including camping, hiking, boating, wildlife photography, and skiing. He divides his time between his practice, family, writing, and consulting, and plays an active role in the local educational system.

Drs. Foster & Smith Veterinary Services Staff

To assist with veterinary content on our web sites, as well as provide support to you and our Customer Service staff for more technical, veterinary-related questions, Drs. Foster & Smith has a Veterinary Services Staff of three additional licensed veterinarians and other science and veterinary professionals.

Working directly with Dr. Foster and Dr. Smith in a number of areas, our veterinary staff is dedicated to providing you with the most up-to-date, reliable information available to help you offer the best possible care for your pet.

 






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