UK HealthCare Customer Service
For Customer Service, call:
859-257-2178 or toll free 1-800-431-4894
8 a.m. - 5 p.m., Monday - Friday
E-mail Customer Service |
Patient representatives help patients and families resolve their concerns with service quality. For concerns outside their area of responsibility, patient reps will refer concerns to the appropriate person. We also have patient reps in the emergency department to assist patients.
Contact our patient representatives at 859-257-2178 or toll free 1-800-431-4894 toll free, 8 a.m. to 5 p.m., Monday through Friday. Please feel free to leave a message and one of our representatives will return your call.
Patients receive a satisfaction survey in the mail. Patients or their designees are encouraged to complete the survey and return it in the pre-paid envelope. The surveys are used to identify unmet patient needs, improve care and recognize team members who have provided outstanding service.
UK HealthCare Customer Service staff works with patients and families to help with communication, answer questions or resolve patient care concerns that may arise during a health care visit. We also pass on compliments to the appropriate areas whenever we receive them. For assistance in resolving issues, contact our office Monday through Friday 8 a.m. to 5 p.m.
Requests left on our voice mail or sent to us via e-mail will be responded to within two business days.
Do you have a question about your bill?
Depending on the type of service you received and the location your service was performed, you will need to contact separate areas. Questions about your hospital bill should be directed to the Patient Accounts Department between 8 a.m. and 4:30 p.m., Monday through Friday.
Patient Accounts Department
UK Chandler Hospital, Room C101 800 Rose Street
Lexington, KY 40536-0293
859-257-8111 or toll free 1-800-288-2779
Physician services are billed separately by Kentucky Medical Service Foundation (KMSF). Direct these billing questions to KMSF between 8 a.m. to 4 p.m., Monday through Friday.
Kentucky Medical Services Foundation (KMSF)
2333 Alumni Park Plaza, Suite 200
Lexington, KY 40517
859-257-7910 or toll free1-800-967-2131
Would you like to volunteer for UK HealthCare?
Volunteers at UK HealthCare provide invaluable assistance to patients and visitors. Various volunteer opportunities are available by calling 859-323-6023 between 8 a.m. and 5 p.m.
Looking for a patient?
Patients at UK Chandler Hospital can be reached by calling 859-323-5000.
Do you need copies of your medical records?
For your protection, medical records are confidential and considered hospital property. If you would like a copy of your medical records, you should discuss this with your physician. While in the hospital, you may request your medical records by calling Medical Correspondence at 859-323-8930 between 8 a.m. and 4:30 p.m., Monday through Friday. If you would like to request a copy after you are discharged, please contact:
Medical Records Department
UK Chandler Hospital, Room C601
800 Rose Street
Lexington, KY 40536-0293
Phone: 859-323-8930
Fax: 859-257-6089
Medical records requests may take a week to complete.
Giving Opportunities If you are interested in providing a financial gift for patients and families of UK HealthCare, please contact our Fund Development Office, 8 a.m. to 5 p.m., Monday through Friday.
UK Chandler Hospital Fund Development Office
343 Waller Ave., Ste. 205
Lexington, KY 40504
859-323-6306 or toll free 1-800-875-6272
Need a Prescription?
Only your physician can approve medication prescriptions. Please call your physician to get any prescriptions you may need.
Send e-mail greetings to a patient at UK Chandler Hospital, Kentucky Children's Hospital or Markey Cancer Center.
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