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Frequently Asked Questions about the Reservation SystemQ.I try to make a reservation as soon as they go on sale, but everything good is already gone. How can that be? A.When campsites are in high demand, hundreds of users rush to hold sites and dates the second they go On-sale. The Reservation System is able to handle multiple requests per second, resulting in things changing very quickly, and often many of the popular sites are gone very quickly. Q.Do some customers get privileged access before the general public? A.No, everyone has equal access to all campsites that are reservable. There are no waiting lists, "priority" sequences or anything in place that would provide anyone early access to the reservable sites. Q.Are all of the same campsites and dates available both at the Call-center and on the Website? A.Yes, the Call-center and Web uses the same one centralized Reservation System database. The Reservation System handles all requests equally, regardless of who makes them and from where. Q.How do I best secure a site? A.Sign in to Recreation.gov before 7:00am Pacific Time, select the campground you hope to reserve and go to the site you want. At 7 am you can start the booking process immediately. Thousands of other people will be doing the same thing so have second choices ready and take what you can get as soon as possible. Any delays diminish your chances of getting any site at all. Q.Can I advance the clock time on my computer to get access before the sale begins? A.Changing the time and date of your computer does NOT affect the sale start time. The Reservation System clock controls the precise date and time-of-day that reservations become book-able. Q.Is the clock used by the Reservation System Server accurate? A.Yes. System Server time is very, very accurate. Here are some details as provided by one of our system engineers: Recreation.gov utilizes NTP to synchronize the clocks of servers to standard time references. Several time reference sources are made available to ensure fault tolerance and accuracy of the clocks. Continuous monitoring of the server clocks is in place to ensure that the time is accurate, again utilizing NTP to ensure accuracy. |
