Potential Erroneous Email Notifications

January 9, 2009

Grants.gov has received notice that some applicants have received conflicting e-mail notifications after a submission. The following scenario has manifested itself more than once;

1. Applicant receives the Grants.gov Submission Receipt e-mail
2. The applicant then receives a Grants.gov Rejection Notice for application with a list of errors
3. This is followed by a Grants.gov Submission Validation Receipt for application e-mail

Applicants are receiving the third validation e-mail without correcting any errors listed in the second Rejection Notice e-mail. Because the Grants.gov system is automatically re-processing the applications, those without errors are being successfully validated, hence the applicant receiving the third Validation Receipt e-mail.

The applications that are re-processed and successfully received into the Grants.gov system are being forwarded to the agencies for retrieval. If the above occurs with your application, we are asking that you engage the Grants.gov Contact Center, secure a case number, follow-up to ensure your application has been received.

The cause of this issue is undetermined at the moment. We are currently researching this issue. We will provide you with more information once we determine the root cause.

Adobe Reader 8.1.3 Resolves "Broken Pipe" Issue

November 13, 2008

Adobe Reader version 8.1.3 resolves the "broken pipe" error intermittently experienced with other versions of Adobe Reader. Adobe supports multiple major version releases of its products throughout the life cycle of the particular main version. Adobe Reader 8.1.3 has been released, tested, and is compatible for use with Grants.gov.

If while using versions of Adobe Reader other than 8.1.3 you experience the "broken pipe" error message, you can submit your application package from an internet browser. For more information on this please visit the FAQ section for Adobe Reader.

Applicant Enhancements System Build 2008-02

Learn about the new functionality and system enhancements effective August 9, 2008

Release Notes

View the Latest Release Notes on the Adobe System, Effective August 9, 2008