Below you will find the steps that applicant System-to-System (S2S) users should take when they encounter a system problem.
Review Applicant System-to-System FAQsReview the Applicant System-to-System FAQs to see if the resolution to your issue is covered there. Also, verify that your certificate has not expired. The S2S Applicant listserv is not the proper vehicle to use for resolving technical issues.
Check with S2S provider first, then contact the Grants.gov PMOThe Grants.gov Program Management Office (PMO) will assist S2S users in determining if the Grants.gov system is the cause of the issue. NOTE: If you are using an S2S service provider, please contact them for support first when you identify a problem before contacting the Grants.gov PMO.
Email the identified problem to the Contact CenterWhen you identify that there is a problem, please email the Grants.gov Contact Center at firstname.lastname@example.org or call 1-800-518-4726, and include as much of the following information as possible to expedite the investigation and resolution of the issue:
Grants.gov will assist in resolving the issue
The Grants.gov PMO will: