| (1/15/2009 4:30:01 AM) |
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| Event Details: |
The NIH Help Desk has been receiving reports that some customers have been receiving errors regarding expired SSL Certificates when accessing some NIH websites and certain applications, including Microsoft Office Communicator and Microsoft Entourage 2004/2008. This is due to expired intermediate certificates.
To resolve this issue, customers will need to download and install the new intermediate certificates. Note that this must be installed on all client machines, including Macintosh and Windows systems.
For more information, please visit the following OCIO PKI FAQ page: https://ocio.nih.gov/pki/PKI_TLSchain.htm
The newly renewed intermediate certificate can be downloaded and installed from the above page by selecting the Binary Encoded Chain (IIS 5.0, IIS 6.0): https://ocio.nih.gov/pki/PKI_files/ACES-PKCS7-DER-SSL-X6-A4.p7b.
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
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