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CENDI Interest Areas — Customer Support

In 1998, the CENDI User Education Working Group produced the publication Highlights of User Education Working Group Helpdesk Tours, summaries of tours at the National Library of Medicine and the National Library of Education.

In 1996-1997, the Working Group conducted two workshops to review the impact of the Internet on CENDI agency products and customer service. The findings are documented in the report Impact of the Internet on Customer Service and Product Development Among the CENDI Agencies (CENDI/97-2).