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Cancer Patient Navigator Program
Northeast Valley Health Corporation 
1172 North Maclay Avenue
San Fernando, California 91340
Project Director: Debra Rosen, MPH, RN
This Cancer Patient Navigator Program is geared towards the needs of medically indigent, primarily Spanish-speaking Latino residents of a community with documented overuse of hospital emergency room services and minimal access to affordable transportation.
- Targets low-income, under/uninsured and predominately Latino adult residents of Los Angeles County Service Planning Area 2, the San Fernando and Santa Clarita Valleys.
- Ushers 6,000-plus patients/users into preventive screenings for breast, cervical and colorectal cancer.
- Reflects Northeast Valley Health Corporation clinical protocols and the recommendations of the U.S. Preventive Service Task Force, the Centers for Disease Control and Prevention, and the American Cancer Society.
Northeast Valley Health Corporation will recruit and hire four bilingual (Spanish/English)/bicultural promotora-type patient navigators to help patients overcome well-documented obstacles to health care:
- lack of health insurance
- limited English proficiency
- limited access to transportation
- cultural stigma
The project expects that using culturally sensitive promotoras will increase the likelihood that targeted patients, including those considered to be high-risk, will follow through with recommended screening services and will also comply with needed diagnostic/specialty care services, such as colposcopies, colonoscopies, X-rays, surgical biopsies, and cancer treatment.
The Cancer Patient Navigator Program will primarily utilize an inreach strategy to meet its overall goal of reducing cancer-related mortality in Los Angeles County Service Planning Area 2.
An updated disease management registry, i2iTracks, and interactive voice response telephone system will automate what otherwise would be an extremely time consuming and labor intensive process of identifying and notifying patients due or overdue for mammography, pap smear and/or fecal occult blood tests.
Four patient navigators will be immediately assigned to patients who, even after being notified by the automated system, fail to have these important preventive services, which are available at five licensed Northeast Valley Health Corporation Health Centers in Canoga Park, Pacoima, San Fernando, Sun Valley and Valencia.
Page last updated: October 8, 2008
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