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Technical Site Problems

Heifer International wants your Web experience to be positive and fulfilling. Please refer to the questions below for answers to common technical problems. If you're still experiencing difficulty in using our site after following the advice offered here, please use our online contact form or call us at (800) 422-0474.

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Technical Site Problems

• What settings are required for viewing and ordering on this site?
• Why am I unable to complete the ordering process?
• Why didn't I receive confirmation after placing an order?

What settings are required for viewing and ordering on this site?

Browser Compatibility

For best performance on Windows, we recommend using Microsoft Internet Explorer version 5.5 and higher, Firefox 1.0.6 or higher . Mac users should use Safari 1.3 or higher on Mac OS X.

Browser Settings

In order to create an account and order from our gift catalog, your browser must accept cookies and allow JavaScript.

Cookies are small bits of information we store on your computer to improve transaction security and streamline the purchase process. Our site only uses order cookies, similar to a shopping cart on other sites, to track items chosen during the ordering process. You can modify the settings of your browser to accept cookies. Consult your browser's help menu for directions. For more how your information is used and stored, please refer to our Privacy Policy questions.

JavaScript is commonly used on the Internet. As with cookies, allowing JavaScript is a setting on your browsers. Please again refer to your browser's help section for instructions to change this setting.

Portions of this site, including our holiday honor cards, require Flash to view correctly. You can download Flash player as a free service from Macromedia.

Why am I unable to complete the ordering process?

Problems completing the ordering process usually occur because your browser's settings do not meet this site's technical requirements. If you are still encountering problems after following the technical requirements, please contact us for further help with the online ordering process. You can also place an order over the phone by calling (800) 422-0474.

Why didn't I receive confirmation after placing an order?

When an order is placed correctly, you should see a confirmation page and receive a confirmation email. If you did not receive confirmation after completing your order, it is likely your order did not go through correctly. Please use our online contact form or call us at (800) 422-0474 to make sure your order was successful.