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Frequently Asked Questions
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1. Where can I park when I visit the museums on the Mall?

There is limited free parking on the National Mall. Mall parking is under the jurisdiction of the National Park Service. Available spaces fill quickly, especially during the summer and over holidays. There are designated accessible spaces in front of the major museums; however, these are standard curb spaces on the left side of one-way streets.

There are accessible passenger loading zones in the following locations:

National Museum of American History: Mall and Constitution Avenue entrances
National Museum of Natural History: Mall entrance
National Air and Space Museum: Mall entrance
S. Dillon Ripley Center: Mall entrance
Freer Gallery of Art: Independence Avenue entrance

There are parking garages close to various museums in the Mall area. Those that have accessible parking spaces include:

Colonial Parking in Capital Gallery (6th and Maryland Avenue, S.W.);
Colonial Parking in the Holiday Inn (6th and C Streets, S.W.);
and the Ronald Reagan Building (14th and Pennsylvania Avenue, N.W.)

2. Are service animals and power scooters allowed in the museums and the Zoo?

Absolutely, yes.
3. How do I request accommodation services for Smithsonian programs?

If you would like to have a sign language, oral, or cued speech interpreter or Realtime captioning for an event, you should call at least two weeks in advance of the program you plan to attend. Call the organization sponsoring the program and tell the staff there what services you need. Be specific. For example, if you want an ASL interpreter rather than a PSE or Signed English interpreter, be sure to tell the staff that information. We do not have interpreters on our staff. We must hire them from agencies so need advance notice of requests.

If you want other accommodations, such as audio description, reader services, alternative formats of publications, assistive listening systems, or any other services, call the sponsoring organization and place your request at leasttwo weeks before the event.

If you do not know which organization is sponsoring the program, contact the Accessibility Program at 202/786-2942 (voice); 202/786-2414 (TTY); 202/786-2210 (fax); zeibarthb@si.edu.

4. Can I get an interpreter to just walk around the museums with me?

No. The Smithsonian will provide interpreters only for scheduled Smithsonian tours or programs. Almost all of the exhibition videos are captioned or have scripts right near them; audio tours have scripts available. The exhibitions are accessible to people who are deaf or hard of hearing.

5. What are the TTY numbers that I can call?

Arthur M. Sackler Gallery/Freer Gallery 202/786-2374
Hirshhorn Museum and Sculpture Garden 202/663-8043
National Air and Space Museum/Tours 202/357-1505
National Museum of African Art 202/357-4814
National Museum of American Art/Renwick Gallery 202/357-4522
National Museum of American History 202/357-1563
National Museum of Natural History 202/633-9287
Friends of the National Zoo 202/673-7800
Office of Equal Employment and Minority Affairs 202/287-3494
Office of Human Resources 202/287-3498
Smithsonian Accessibility Program 202/786-2414
Smithsonian Catalogue 703-605-5093
Smithsonian Center for Education and Museum Studies 202/357-1696
Smithsonian Traveling Exhibition Service 202/633-9314
The Smithsonian Associates (Resident and National) 202/633-9467
Visitor Information 202/357-1729
Switchboard Locator Information: 202-633-9342

6. Are wheelchairs available for loan or rent?

Smithsonian museums and the Zoo have wheelchairs that can be borrowed, free of charge, for use within each facility. The wheelchairs, which are all manually operated, cannot be taken outside of the museum in which it is borrowed.

The wheelchairs are available on a first-come, first-served basis. To borrow a wheelchair, go to the museum's or the Zoo's information center or desk and request a loaner. They may help you directly or send you to the nearby Security Desk. You will be asked to leave identification until you return the wheelchair.

If you want to rent a wheelchair for all-day use between museums, we have a list of vendors in the area who can assist you. This list has been compiled from the Yellow Pages of the Washington phone book for your convenience. The list may not include all businesses that rent wheelchairs or reflect the current status of a business. Businesses listed are not endorsed or recommended by the Smithsonian Institution.

Division, EKA Health and Mobility Systems, Inc.
9151 Hampton Overlook, Capitol Heights, MD
301-499-1000
scooters, manual and power wheelchairs

Area Access Inc.
8117 Ransell Road, Falls Church, VA
703-573-2111
scooters

Mobility Solutions Inc.
Silver Spring, MD
301-589-3895
scooters

Spectrum Medical Inc.
8820 Brookville Road, Silver Spring, MD
301-587-2992
manual wheelchairs

All the businesses listed will deliver to and pick up from your hotel or residence.

7. How do I get publications in alternative formats?

The Accessibility Program's Voices to Access 2000 project audio tapes Smithsonian publications for use by people who cannot use standard print due to disability. To get a list of available publications or to request a specific Smithsonian publication for recording, call 202/786-2942 (voice) or 202/786-2414 (TTY).

Other publications, including exhibit scripts, are available in braille, in large print, and on disk. Call the organization responsible for the publication to find out what formats are available. If you don't know the name of the organization, call the Accessibility Program at the numbers listed above.

8. Do the museums have unisex restrooms?

Yes. Three museums now have unisex or companion care restrooms. There is one in the National Air and Space Museum (near the cafeteria entrance) and one in the National Museum of Natural History (in the new East Court, off of the Rotunda). There are two in the Hirshhorn Museum and Sculpture Garden (near the standard restrooms). Several more are planned for construction in various museums.

9. Do the museums have health units where I can change catheters or rest, due to my disability?

The Smithsonian may be able to accommodate with this service. Call the Accessibility Program for information.
 
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