[Federal Register: January 15, 2009 (Volume 74, Number 10)]
[Notices]
[Page 2589-2590]
From the Federal Register Online via GPO Access [wais.access.gpo.gov]
[DOCID:fr15ja09-100]
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FEDERAL COMMUNICATIONS COMMISSION
Notice of Public Information Collection(s) Being Reviewed by the
Federal Communications Commission, Comments Requested
January 9, 2009.
SUMMARY: The Federal Communications Commission, as part of its
continuing effort to reduce paperwork burden invites the general public
and other Federal agencies to take this opportunity to comment on the
following information collection(s), as required by the Paperwork
Reduction Act (PRA) of 1995, 44 U.S.C. 3501-3520. An agency may not
conduct or sponsor a collection of information unless it displays a
currently valid control number. No person shall be subject to any
penalty for failing to comply with a collection of information subject
to the Paperwork Reduction Act (PRA) that does not display a valid
control number. Comments are requested concerning (a) whether the
proposed collection of information is necessary for the proper
performance of the functions of the Commission, including whether the
information shall have practical utility; (b) the accuracy of the
Commission's burden estimate; (c) ways to enhance the quality, utility,
and clarity of the information collected; and (d) ways to minimize the
burden of the collection of information on the respondents, including
the use of automated collection techniques or other forms of
information technology.
DATES: Written Paperwork Reduction Act (PRA) comments should be
submitted on or before March 16, 2009. If you anticipate that you will
be submitting PRA comments, but find it difficult to do so within the
period of time allowed by this notice, you should advise the FCC
contact listed below as soon as possible.
ADDRESSES: Direct all PRA comments to Nicholas A. Fraser, Office of
Management and Budget, (202) 395-5887, or via fax at 202-395-5167 or
via internet at Nicholas_A._Fraser@omb.eop.gov and to Judith-
B.Herman@fcc.gov, Federal Communications Commission, and an e-mail to
PRA@fcc.gov.
FOR FURTHER INFORMATION CONTACT: For additional information, contact
Judith B. Herman at 202-418-0214 or via the Internet at Judith-
B.Herman@fcc.gov.
SUPPLEMENTARY INFORMATION:
OMB Control Number: 3060-0763.
Title: ARMIS Customer Satisfaction Report.
Report No.: FCC 43-06.
Type of Review: Extension of a currently approved collection.
Respondents: Business or other for-profit.
Number of Respondents: 7 respondents; 7 responses.
Estimated Time per Response: 720 hours.
Frequency of Response: Annual reporting requirement.
Obligation to Respond: Mandatory. Statutory authority for these
information collections are contained in 47 U.S.C. sections 161, 219,
and 220.
Total Annual Burden: 5,040 hours.
Total Annual Cost: N/A.
Privacy Act Impact Assessment: N/A.
Nature and Extent of Confidentiality: The Commission contends that
areas in which detailed information is required are fully subject to
regulation and the issue of data being regarded as sensitive will arise
in special circumstances only. In such circumstances, the respondent is
instructed on the appropriate procedures to follow to safeguard
confidential data. Respondents may request confidential treatment of
such information under 47 CFR 0.459 of the Commission's rules.
Needs and Uses: The Commission will submit this information
collection to the Office of Management and Budget (OMB) after this 60
day comment period in order to obtain the full three year clearance
from them. The Commission is requesting an extension (no change in the
annual reporting requirement). There is no change in the number of
respondents/responses and burden hours.
In the Commission's Memorandum and Opinion and Order and Notice of
Proposed Rulemaking, WC Docket No. 08-190, FCC 08-203, released
September 6, 2008, the Commission granted in significant part AT&T's
petition for forbearance from the ARMIS service quality and
infrastructure reporting requirements, subject to certain conditions.
In addition, the Commission determined that its conclusions underlying
its forbearance decision for AT&T also hold true for the other carriers
required to file ARMIS Reports 43-05, 43-06, 43-07, and 43-08. Subject
to certain conditions, the Commission found that the criteria of
section 10(A)(1) and (a)(2) are satisfied. Given the burdens associated
with the data reporting, and in light of the commitments of the
reporting carriers, and other continuing regulatory requirements, the
Commission determined that forbearance to be in the public interest.
The Commission noted that the reporting carriers have committed to
continue customer satisfaction data and to file those data publicly,
through ARMIS Report 43-06 filing for 24 months from the effective date
of the Commission's order. Further, the Commission noted that this will
ensure continuity with regard to the customer satisfaction data that
the Commission has collected up to this point, and affords the
Commission a reasonable period of time to consider whether to adopt
industry-wide reporting requirements. The Commission therefore adopted
that commitment as a condition of its forbearance. Finally, the
Commission granted the same forbearance relief to any similarly
situated carriers who made the same commitment and made clear that the
relief that the Commission granted is not otherwise conditional.
In the NPRM portion of the Commission's September 6, 2008 Order
placed in the Federal Register on October 15, 2008 (73 FR 60997), the
Commission recognized the possibility that customer satisfaction data
contained in ARMIS Report 43-06 might be useful to consumers to help
[[Page 2590]]
them make informed choices in a competitive market, but only if
available from the entire relevant industry. The Commission tentatively
concluded that it should collect this type of information, and seek
comments on specific information that the Commission should collect.
The Commission also asked for comments on the appropriate mechanism for
such data collection.
The ARMIS Report 43-06 provides the necessary detail to enable the
Commission to fulfill its regulatory responsibilities. This report
reflects the results of customer satisfaction surveys conducted by
individual carriers from residential and business customers. This
report captures trends in service quality. Automated reporting of these
data greatly enhances the Commission's ability to process and analyze
the extensive amounts of data that are needed to administer its rules.
Automating and organizing data submitted to the Commission facilitates
the timely and efficient analysis of revenue requirements, rate-of-
return and price caps, and provides an improved basis for auditing and
other oversight functions.
Federal Communications Commission.
Marlene H. Dortch,
Secretary.
[FR Doc. E9-799 Filed 1-14-09; 8:45 am]
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