Formal Complaints
Formal Complaint Procedures - Rule
206
Informational Requirements for a Complaint
A complaint must satisfy certain informational requirements:
- Clearly identify the action or inaction which is alleged to
violate applicable statutory standards or regulatory requirements;
- Explain how the action or inaction violates applicable statutory
standards or regulatory requirements;
- Set forth the business, commercial, economic or other issues
presented by the action or inaction as such relate to or affect
the complainant;
- Make a good faith effort to quantify the financial impact
or burden (if any) created for the complainant as a result of
the action or inaction;
- Indicate the practical, operational, or other nonfinancial
impacts imposed as a result of the action or inaction, including,
where applicable, the environmental, safety or reliability impacts
of the action or inaction;
- State whether the issues presented are pending in an existing
Commission proceeding or a proceeding in any other forum in
which the complainant is a party, and if so, provide an explanation
why timely resolution cannot be achieved in that forum;
- State the specific relief or remedy requested, including any
request for stay or extension of time, and the basis for that
relief;
- Include all documents that support the facts in the complaint
in possession of, or otherwise attainable by, the complainant,
including, but not limited to, contracts and affidavits;
- State (i) whether the Enforcement Hotline, Dispute Resolution
Service, tariff-based dispute resolution mechanisms, or other
informal dispute resolution procedures were used, or why these
procedures were not used; (ii) whether the complainant believes
that alternative dispute resolution (ADR) under the Commission's
supervision could successfully resolve the complaint; (iii)
what types of ADR procedures could be used; and (iv) any process
that has been agreed on for resolving the complaint;
- Include a form of notice suitable for publication in the Federal
Register and submit a copy of the notice on a separate 31/2
inch diskette in ASCII format; and
- Explain with respect to requests for Fast Track processing,
why the standard processes will not be adequate for expeditiously
resolving the complaint.
Notice of the Complaint
The Commmission will issue public notice of the complaint promptly,
usually within two days.
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