Table 1-58:  Passengers Denied Boarding by the Largest U.S. Air Carriersa (Thousands),,,,,,,,,,,,
,1990,1991,1992,1993,1994,1995,1996,1997,1998,1999,2000,2001
BoardedR,"420,696","429,190","445,271","449,184","457,286","460,277","480,555","502,960","514,170","523,081","543,344","498,304"
"Denied boardingb , total",628,646,764,683,824,843,957,"1,071","1,136","1,070","1,120",942
Voluntary,561,599,718,632,771,794,899,"1,018","1,091","1,024","1,062",899
Involuntary,67,47,46,51,53,49,58,54,45,46,57,43
Percent denied boarding,0.15%,0.15%,0.17%,0.15%,0.18%,0.18%,0.20%,0.21%,0.22%,0.20%,0.21%,0.19%
KEY:  R = revised.,,,,,,,,,,,,
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"a  Data are for nonstop scheduled service flights between points within the United States (including territories) by the 10 largest U.S. air carriers, i.e., those with at least 1% of total domestic scheduled-service passenger revenues (Alaska, America West, American, Continental, Delta, Northwest, Southwest, TWA, United, and US Airways). Before 1994, carriers included both majors and national airlines, i.e., airlines with over $100 million in revenue. ",,,,,,,,,,,,
"b  Number of passengers who hold confirmed reservations and are denied boarding (""bumped"") from a flight because it is oversold. These figures include only passengers whose oversold flight departs without them; they do not include passengers affected by canceled, delayed, or diverted flights. ",,,,,,,,,,,,
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SOURCE,,,,,,,,,,,,
"U.S. Department of Transportation, Office of the Secretary, Air Travel Consumer Report, (Washington, DC: Annual April issues).",,,,,,,,,,,,
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