Reporting Utility Fails to Open Occaisionally the ANSWR.SYS file becomes corrupt.
The ANSWR.SYS files contains pointers to your
Studies as well as login ids for the system. You
will need to have AnSWR recreate this file. Once
recreated you will need to readd your user login ID,
and all the Studies you currently have.
To correct this problem.
- Open AnSWR
- Make a list of all your Studies and their
locations. You need to be sure you have the
exact names for the Studies.
- Close AnSWR
- Make sure your file manager is set to show hidden
files with .SYS extensions
- Find the file ANSWR.SYS in the main AnSWR folder,
usually C:\Program Files\AnSWR.
NOTE: Do not touch the ANSWR.SYS file located in
the C:\Program Files\AnSWR\System folder
- Rename the AnSWR.SYS file to something like
ANSWR.OLD
- Restart AnSWR
- You will need to recreate your login ID. Make sure
to use the same login ID.
- After logging in using your list of studies from
step 2, readd each Study as a new study.
New Installs under Windows XP or 2000
Since giving users local admin privileges is considered a security risk
as well as a liability, AnSWR may not install/run on systems
where users do not have admin rights.
To correct
this problem, and to run Answer as a normal user
- Install logged in as local or domain administrator, or use the Run as
command with local or domain privileges under user account.
- Go to the AnSWR folder and set Full control.
- Run program for first time as domain or local admin or with the run as
command under the user so it can modify the all .mdb and .sys files.
- Log off and run as normal as a user with out Admin Priv
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