The Library of Congress >> Virtual Programs & Services >> Luminary Lectures  
 
Luminary Lectures @ your library
Image of Charles R. McClure

Charles R. McClure

Assessing Digital Reference Services

Lecture presented Friday, February 8, 2002, 9:30-11:00am EST

Image of the Library of Congress Dome


"....McClure's findings on digital reference come down to this: Most libraries don't have good measures of the effectiveness of providing reference services electronically, and the only thing certain about the future of the rapidly changing reference environment is continued change. Dynamic, direct, and sometimes critical, McClure offered an eye-opening assessment of libraries' efforts to become 24/7 service providers. ...."

-from "Reference around the clock: is it in your future? The availability of 24/7 reference is less crucial than the capability to offer it." by Richard M. Dougherty. American Libraries May 2002 v33 i5 p44(3) Mag.Coll.: 111B3815.

ABOUT THE LECTURE:

Prof. Charles R. McClure, spoke about his research project, "Assessing Digital Reference Services" ; The Library of Congress, which is piloting its new and growing Collaborative Digital Reference Service, is one of the test sites for McClure's work on evaluating digital reference.

A Gazette articcle provides more information about the lecture and Charles McClure's research focus (http://www.loc.gov/staff/gazette/pastissues/2002/012502/htdoc/gzst004.html - Available to LC Staff only).

ABOUT THE SPEAKER:

Charles R. McClure is the Francis Eppes Professor of Information Studies at the School of Information Studies, Florida State University, Tallahassee, Florida. He was selected as the first recipient of an Eppes endowed chair at FSU in 1999. From 1986-1999 he was at Syracuse University School of Information Studies - the last five as Distinguished Professor. He teaches courses in planning/evaluation of information services, U.S. government information policies, evaluation of networked services, library/information center management, and research methods. He completed his Ph.D. in Library and Information Services from Rutgers.

Additional information is available at http://slis-two.lis.fsu.edu/~cmcclure/bio.html


The Library of Congress' Luminary Lectures program supports the ALA's @ your library™ Program

    The Library of Congress >> Especially for Researchers >> Luminary Lectures
    April 21, 2004
Contact Us