No registration or password required to access this cybercast
lecture. The video of the lecture will be presented
in RealPlayer format. To view it, you must have the Real Player
installed and at least a 28 K-bps (kilobits per second) Internet
connection for your computer. The RealPlayer software may be downloaded,
free of charge, from the RealNetwork
Web site.
A model depicting customers of library reference services and
the librarians providing these services in both synchronous and
asynchronous settings will be presented and explored with the
audience during this lecture. Careful attention will be given
to library Chat Services, the newest form of reference service.
Time pressure, level of knowledge, current location, and available
and preferred means of communications are some of the factors
to be explored from the customer’s perspective. In the librarian
and library portion of the model, the availability, knowledge,
skills and abilities of reference staff, individuals’ and
libraries’ philosophies of reference will be investigated.
The goal of this part of the presentation is a shared understanding,
not necessarily agreement, of the different factors at play in
the question-answering reference process in different settings
with emphasis on the newest service mode, Chat. Methodologies
to evaluate libraries’ and librarians’ performances
in providing this new reference service will also be offered.
Dr. Neal Kaske is currently Manager of the Engineering &
Physical Sciences Library at the University of Maryland Libraries
in College Park. He is also an adjunct faculty member in the College
of Information Studies. His areas of research interest are information
system evaluations and reference service effectiveness. He is
a member of the University Senate and serves on the Advisory Board
for Gemstone, a four year honors undergraduate program. He is
active in the American Library Association, in particular the
Library Research Round Table. He also serves on the editorial
board for the new journal, portal: Libraries and the Academy,
writes a column titled “Research: Theory and Application,”
and is an active mentor in portal’s first time authors program.
Before joining the University of Maryland he was a program officer
for the U. S. Department of Education, Library Programs, where
he directed discretionary library research and demonstration grants.
He has also worked in research and research management at OCLC,
Inc. and has been a faculty member at the universities of Alabama
and Case Western Reserve. Neal's Ph.D. is in industrial engineering
- library systems management from the University of Oklahoma.
He also has a master's degree in Librarianship and a BA in sociology.
Baughman, M. Sue and Neal K. Kaske. "Research: Theory
and Applications: Impact of Organizational Learning" forthcoming
in portal: Libraries and the Academy, vol.2, no4, 2002. http://muse.jhu.edu/journals/pla
Arnold, Julie and Neal K. Kaske. "We've Come So Far &
Have Miles To Go" competed paper give at the Computers
in Libraries Conference, Washington, DC, March 14, 2002 and
is available at http://www.lib.umd.edu/groups/digref/cil.ppt
This paper will be submitted for publication later this summer.
Kaske, Neal K. and Julie Arnold. "An Unobtrusive Evaluation
of Online Real Time Library Reference Services" competed
paper give at the Library Research Round Table, American Library
Association, Annual Conference, Atlanta, Georgia, June 15, 2002
and available at http://www.lib.umd.edu/groups/digref/LRRT.html
This paper will be submitted for publication later this summer.
Kaske, Neal K. "Dreams for Some and Nightmares for Others."
portal: Libraries and the Academy 1(4)531-534 2001. http://muse.jhu.edu/journals/pla
Kaske, Neal K. "Research on Digital Reference." portal:
Libraries and the Academy 1(2)203-205 2001. http://muse.jhu.edu/journals/pla
Kaske, Neal K. "Materials Availability Model and the Internet."
Journal of Academic Librarianship 20(5/6)317-318, November 1994.
Kaske, Neal K. "College Library Technology and Cooperation
Grants Program: An Overview." Library Hi Tech 12(2):47-60
Consecutive Issue 46, 1994.
Peters, Thomas A., Martin Kurth, Patricia Flaherty, Beth Sandore
and Neal K. Kaske, "An Introduction to the Special Section
on Transaction Log Analysis." Library Hi Tech 11(2):38-40
Consecutive Issue 42, 1993.
Kaske, Neal K. "Research Methodologies and Transaction
Log Analysis: Issues, Questions, and a Proposed Model."
Library Hi Tech 11(2):79-86, Consecutive Issue 42, 1993.
Beth Sandore, Patricia Flaherty, Neal K. Kaske, Martin Kurth,
and Thomas Peters. "A Manifesto Regarding the Future of
Transaction Log Analysis." Library Hi Tech 11(2):105-106,
Consecutive Issue 42, 1993.
Peters, Thomas A., Neal K. Kaske, and Martin Kurth. "Transaction
Log Analysis" In Library Hi Tech Bibliography. Volume 8.,
pages 151-184. Ann Arbor: Pierian Press, 1993.
Kaske, Neal K. College Library Technology and Cooperation Grants
Program: Abstracts and Analysis of Funded Projects 1989, U.S.
Department of Education, 1990 and Grant Announcement for 1990,
1991, 1992, and 1993.
Kaske, Neal K. "The Variability of Subject Searching in
an Online Public Access Catalog Over an Academic Year."
In Interfaces for Information Retrieval and Online Systems.
New York: Greenwood Press, 1991.
Kaske, Neal K.; Paulson, Peter. Guest editors for an issue
of Bookmark titled "Uncovering Information: Subject Access
to Information in Libraries" Spring 1989.
Kaske, Neal K. "Comparative Study of Subject Searching
in an Online Public Access Catalog Among Branch Libraries of
a University Library System." Information Technology and
Libraries 7(4):359-372;1988 December.
Kaske, Neal K. A review of Text Retrieval: An Introduction edited
by Ian Rowlands. London: Taylor Graham, 1987. Published in International
Journal of Reviews in Library and Information Science 4(1):30-31;1988.
Kaske, Neal K. "The Variability and Intensity Over Time
of Subject Searching in an Online Public Access Catalog."
Information Technology and Libraries 7(3):273-287;1988 September.
Kaske, Neal K. A review of Management, Information and Expert
Systems by F. Drechsler and J. Bateson. Great Britain: Irish
Academic Press, 1986. Published in Information Processing &
Management 23(4):384-385; 1987.
Kaske, Neal; Stephens, Annabel; Turner, Philip. "Alabama's
Public Libraries as Seen by Patrons, Administrators, and Trustees."
A research project conducted for the Alabama Public Library
Service. Tuscaloosa: Graduate School of Library Service, University
of Alabama. June 1986. 79p.
Kaske, Neal; Stephens, Annabel; Turner, Philip. "Alabama's
Public Libraries as Seen by Patrons, Administrators, and Trustees:
Executive Summary." Tuscaloosa: Graduate School of Library
Service, University of Alabama. June 1986. 17p. Also available
from ERIC (ED 288 522).
Kaske, Neal K. "Conference Summary: An Information Scientist's
Viewpoint." In Changing Technology and Education for Librarianship
and Information Science, (pp. 147-161) edited by Basil Stuart-Stubbs.
Greenwich, Connecticut: JAI Press, 1985.
Kaske, Neal K. "Studies of Online Catalogs." In Online
Catalogs/Reference Converging Trends, (pp. 20-30) edited by
Brian Aveney and Brett Butler. Chicago: American Library Association,
1984.
Jacob, Mary Ellen; Kaske, Neal K. "Management Information
Systems in a Network Environment." In Library Automation
as a Source of Management Information, (pp. 111-127) edited
by F. Wilfrid Lancaster. Urbana-Champaign: Graduate School of
Library and Information Science, 1983.
Tolle, John E.; Sanders, Nancy P; Kaske, Neal. "Determining
the Number of Online Catalog Terminals: A Research Study".
Information Technology and Libraries 2(3):261-265;1983 September.
Kaske, Neal K.; Sanders, Nancy P. "A Comprehensive Study
of Online Public Access Catalogs: An Overview and Application
of Findings"; Final Report to the Council on Library Resources.
Dublin, Ohio: OCLC Report Number: OCLC/OPR/RR-83/4, 1983. 101p.
Also available from ERIC (ED 231 404).
Kaske, Neal K. "Library Management Information Systems:
Concept, Potential and Plan of Action." A paper given at
the 1982 IFLA meeting in Montreal, Canada. (158|INF|STAT|4-E)
Kaske, Neal K.; Tolle, John E. "Terminal Requirements
for Online Catalog in Libraries: A Final Report to the National
Science Foundation." Dublin, Ohio: OCLC Online Computer
Library Center, Inc., June 1982.
Kaske, Neal K.; Hildreth, Charles R. "Online Public Access
Systems: Data Collection Instruments for Patron and Systems
Evaluation: A Final Report to the Council on Library Resources.
Dublin, Ohio: OCLC Online Computer Library Center, Inc., 1982.
Ferguson, Douglas, et al. "The CLR Public Online Catalog
Study: An Overview." (co-author) Information Technology
and Libraries 1(2):84-97; June 1982.
Dougherty, Richard M.; Heinritz, Fred J.; with the assistance
of Neal K. Kaske. Scientific Management of Library Operations,
second edition. Metuchen, New Jersey: Scarecrow Press, 1982.
Kaske, Neal K. "Research Activities at OCLC." In Current
Trends in Library Automation, (pp. 63-77) edited by Alex Ladenson.
Chicago: Urban Libraries Council, 1981.
Kaske, Neal K. "Personnel and Employment Practices--Performance
Appraisal." ALA Yearbook; A Review of Library Events 1980.
Chicago: American Library Association; 1981; pp. 223.
Borgman, Christine L.; Kaske, Neal K. "Determining the
Number of Terminals Required for an Online Catalog through Queueing
Analysis of Catalog Traffic Data." In Public Access to
Library Automation, edited by J. L. Divilbiss. Urbana-Champaign:
Graduate School of Library and Information Science, 1981, pp.
20-26.
Kaske, Neal, K.; Sanders, Nancy P. "Research." In
The ALA Yearbook; A Review of Library Events 1980. Chicago:
American Library Association, 1981, pp. 254-261.
Kaske, Neal K.; Sanders, Nancy P. "A Library at your Fingertips--The
Impetus and Implications." Innovative Telecommunications--Key
to the Future. Proceedings of the National Telecommunications
Conference; 1981 November 29 - December 3; New Orleans, Louisiana.
New York: IEEE; 1981; 1:A84.1-4.4.
Kaske, Neal K.; Sanders, Nancy P. "Networking and the Electronic
Library." Drexel Library Quarterly. 17(4); 65-76; Fall
1981. Note: reprinted in Media Spectrum 9(4):20-23; Fourth Quarter,
1982.
Kaske, Neal K.; Sanders, Nancy P. "Evaluating the Effectiveness
of Subject Access: The View of the Library Patron." Benenfeld,
Alan R; Kazlauskas, Edward John, eds. Communicating Information.
Proceedings of the 43rd ASIS Annual Meeting; 1980 October 5-10;
Anaheim, California. White Plains, New York: Knowledge Industry
Publications; 1980; 17:323-325.
Kaske, Neal K.; Rush, James E. "Library and Information
Science Research." ALA World Encyclopedia of Library and
Information Services. Chicago: American Library Association;
1980; pp. 317-320.
Kaske, Neal K.; Jones, William G. (co-chairs). Library Effectiveness:
A State of the Art. Papers from a 1980 ALA pre-conference published
by the Library Administration and Management Association, 1980.
413 p. OCLC record number 6744315.
Kaske, Neal K.; Aluri, Rao. "Analysis of Reference Statistics
Reported in 1977 General Information Survey." Paper presented
to the Library Research Round Table, annual conference of the
American Library Association; 1980 June; New York. 31p. Also
available from ERIC (ED 202 486).
Kaske, Neal K. "Personnel and Employment Practices--Performance
Appraisal." ALA Yearbook: A Review of Library Events 1979.
Chicago: American Library Association; 1980; pp. 236-237.
Kaske, Neal K.; Sanders, Nancy P. "Online Subject Access:
The Human Side of the Problem." RQ. 20(1); 52-58; Fall
1980.
Kaske, Neal K.; Ferguson, Douglas. On-Line Public Access to
Library Bibliographic Data Bases: Developments, Issues, and
Priorities: Final Report. Washington, D.C.: Council on Library
Resources, Inc., 1980. 79p. Also available from ERIC (ED 195
275).
Borgman, Christine L.; Kaske, Neal K. "Online Catalogs
in the Public Library: A Study to Determine the Number of Terminals
Required for Public Access." Benenfeld, Alan R; Kazlauskas,
Edward John, eds. Communicating Information. Proceedings of
the 43rd ASIS Annual Meeting; 1980 October 5-10; Anaheim, California.
White Plains, New York: Knowledge Industry Publications; 1980;
17:273-275.
Kaske, Neal K. "Personnel and Employment Practices--Performance
Appraisal." ALA Yearbook; A Review of Library Events 1978.
Chicago: American Library Association; 1979; pp. 203-204.
Kaske, Neal K. "Library Utilization Studies: Time for Comparison."
Library Journal 104(6)685-686; March 15, 1979.
Kaske, Neal K. "A New Catalog: Some Ideas on Its Purpose,
Form, Cost, and Planning for It." Alternative Cataloging
Newsletter 14; Summer 1979. Also available from ERIC (ED 176
728). This paper was first given as a talk at Mount Holyoke
College for the New England Technical Services Librarians section
of the New England Library Association, April 1979. OCLC record
number 6895831.
Kaske, Neal K. "An Evaluation of Current Collection Utilization
Methodologies and Findings." Collection Management 2(3):
187-199; Summer/Fall 1979.
Kaske, Neal K. "Personnel and Employment Practices--Performance
Appraisal." In ALA Yearbook: A Review of Library Events
1977. Chicago: American Library Association, 1978; pp. 229-230.
Kaske, Neal K. A review of In-Service Training in British Libraries:
Its Development and Present Practice by R. J. Edwards. Published
in The Library Quarterly 48(3)365-336, July 1978.
Kaske, Neal K. A review of The Measurement and Evaluation of
Library Services by F. W. Lancaster. Washington, D. C.: Information
Resources Press, 1977. Published in the Journal of Library Automation
11(2)182-183 June 1978.
Kaske, Neal K. with the assistance of Anne Oja. A Book Detection
System's Effectiveness and the Levels of Missing Materials at
the University of California, Berkeley. Library Systems Office,
The General Library, University of California, Berkeley. January,
1978. 71p. Also available from ERIC (ED 165 727). OCLC record
number 6741279.
Kaske, Neal K. "Continuing Professional Education for Librarians:
Can We Tell the Good From the Bad?." California Librarian
38(3)22-28 July 1977.
Kaske, Neal K. with the assistance of Anne Oja. A Report on
the Level and Rate of Book Theft from the Main Stacks of the
Doe Library at the University of California, Berkeley. Library
Systems Office, The General Library, University of California,
Berkeley. March, 1977. 70p. Also available from ERIC (ED 165
726). OCLC record numbers 7643114 and 9512396.
Russell, Patrick J., et al. "The Future of the General
Library Catalogs." (co-author) Committee on Bibliographical
Control, The General Library, University of California, Berkeley,
1976.
Kaske, Neal K. "Personnel and Employment Practices--Performance
Appraisal." In ALA Yearbook: A Review of Library Events
1976. Chicago: American Library Association, 1977; pp. 239-240.
Kaske, Neal K. A review of Libraries and Work Sampling by John
S. Goodell. Littleton, Colorado: Libraries Unlimited, 1975.
Published in The Journal of Academic Librarianship 2(2)91-92
May 1976.
Kaske, Neal K. "Moffitt Undergraduate Library Book Loss
Study." Library Security Newsletter 2(1)6-7 Spring 1976.
Kaske, Neal K. "Personnel and Employment Practices--Performance
Appraisal." In ALA Yearbook: A Review of Library Events
1976. Chicago: American Library Association, 1976; p. 260.
Kaske, Neal K.; Thompson, Donald D. "A Report on the Moffitt
Undergraduate Library Book Theft Study." Library Systems
Office, The General Library, University of California, Berkeley,
March 1975. 20p. Also available form ERIC (ED 129 234). OCLC
record number 3547748.
Kaske, Neal K. "Staff Development." A quarterly column
in Special Libraries, editor, 1975, issues: January, pp. 50-51;
March, p. 173; September, p. 499; November, pp. 553-554.
Kaske, Neal K. "To Read." A column in OLPR Bulletin.
1974, vol. 1, no. 1, pp. 5-7, and vol. 1, no. 2, pp. 11-13.
Kaske, Neal K. "Berkeley Produces Review Guidelines."
In LAUC Newsletter 2(4)4-5 December 1974.
Kaske, Neal K. "Effectiveness of Library Operations: A
Management Information Systems Approach," dissertation.
Norman, Oklahoma: University of Oklahoma, 1973.
Kaske, Neal K. "Technical Services Department, Howard
University Libraries: A Survey Report." Norman, Oklahoma:
Oklahoma Management and Engineering Consultants, Inc., 2 August
1972. OCLC record number 4312731.
Boylan, Nancy, et al. "A Systems Study of a University
Library Circulation Department." (co-author) Norman, Oklahoma:
School of Industrial Engineering, University of Oklahoma, 1971.
OCLC record number 4697792.