United States Department of Veterans Affairs
United States Department of Veterans Affairs

Office of Acquisition & Logistics

VA Service & Distribution Center - Flexible & Rigid Endoscope Repair Program


The SDC Endoscope Repair Program offers VA medical centers and other Government agencies high-quality, timely service at excellent prices.   Since it began in 1991, this rapidly growing program has focused on meeting customer needs and achieving customer satisfaction.   Our commitment to customers is demonstrated every day by providing cost-saving strategies that guarantee superior results.   These strategies allow us to proudly provide typical savings over competitors' prices by 15-40% for rigid endoscopes and 30-50% for flexible endoscopes!

HERE'S WHAT OUR CUSTOMERS SAY!

"I've tried several vendors/repair sites and have found, dollar for dollar, Hines (SDC) does the best job and is reasonable versus other sites, private or otherwise."

"…(the technician) who usually handles our scopes has challenged other vendors to prove they can match up with you guys, and so far, no one has been able to do it.   Either their price is way more than yours, or their quality isn't up to our standards."

After three months, one customer documented both cost-savings and turnaround time reduction of 47%.   This amounted to almost $45,000 savings in repair costs.

Program Highlights

  • Wide range of minor and major repairs for ANY brand or model of flexible or rigid endoscope

  • Complete leak testing & inspection for mechanical or water damage - results provided in 24-hours

  • Highly skilled technicians trained by original equipment manufacturers

  • Access to original equipment manufacturer parts

  • "Loaner Scope Program" for repairs exceeding 3 days

  • Rapid turnaround time - pickup service available

  • 90-day warranty for all repairs

  • Easy payment by credit card or purchase order

  • For general information on endoscopes and to learn more about our Endoscope Repair Program view Frequently Asked Questions.

Endoscope Repair Costs

  • FLEXIBLE ENDOSCOPE
  • Minor ... $200 - 500
  • Semi-Major ... $500 - 2,500
  • Major Overhaul ... $3,000 - 6,000 (proportional to length of instrument)

  • RIGID ENDOSCOPE
  • Most Common Repairs ... $250 - 900

  • MORE DETAILED INFORMATION ON ENDOSCOPE REPAIR COSTS

Endoscope Program Contacts