Imaging and Publishing Support (IPS) is looking for a highly motivated, bright, positive, resourceful individual to serve as a Customer Service Representative. If you enjoy being part of a high-performance workforce that takes pride in their work and boasts teamwork and customer service, IPS is for you. IPS provides a full range of traditional and digital printing and multimedia publications to the CIA's intelligence production and dissemination mission.

The Customer Service Representative is responsible for promoting IPS services and serving our expanding customer base. The ideal candidate will identify, contact, and meet potential IPS customers; understand and document their requirements; and respond by developing and presenting IPS solutions and estimates.

The applicant should have a basic knowledge of all areas of the publishing business. Successful candidates will possess exceptional customer service skills, representational, interpersonal, and oral communication skills; and have the ability to learn how to utilize state-of-the-art printing software packages to prepare estimates and production plans. Candidates must be willing to work shift work at any one of several satellite locations, work overtime, and be on call.

All applicants must successfully complete a thorough medical and psychological exam, a polygraph interview and an extensive background investigation. US citizenship is required.

To be considered suitable for Agency employment, applicants must generally not have used illegal drugs within the last twelve months. The issue of illegal drug use prior to twelve months ago is carefully evaluated during the medical and security processing.

Important Notice: Friends, family, individuals, or organizations may be interested to learn that you are an applicant for or an employee of the CIA. Their interest, however, may not be benign or in your best interest. You cannot control whom they would tell. We therefore ask you to exercise discretion and good judgment in disclosing your interest in a position with the Agency. You will receive further guidance on this topic as you proceed through your CIA employment processing.

To Apply:

An equal opportunity employer and a drug-free work force.