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Carlson, Scott. "New Service Allows the Public to Pose Reference Questions Without Visiting the Library." Chronicle of Higher Education, May 31, 2002.
http://chronicle.com/free/2002/05/2002053101t.htm

Carlson, Scott. "New Service Allows the Public to Pose Reference Questions Without Visiting the Library." Chronicle of Higher Education, May 31, 2002. 
http://chronicle.com/free/2002/05/2002053101t.htm

The Digital Reference Services Bibliography. Maintained by Bernie Sloan, Graduate School of Library and Information Science, University of Illinois at Urbana-Champaign.
http://www.lis.uiuc.edu/~b-sloan/digiref.html

Kresh, Diane Nester. "From Sshh to Search Engine: Reference.net on the World Wide Web." Information Technology & Libraries 20, no. 3 (September 2001): 139-42.

-----. "Going Where the Users Are." Powerpoint presentation given at SOLINET, May 10, 2004.

-----. "High Touch or High Tech: The Collaborative Digital Reference Service as a Model for the Future of Reference." Advances in Librarianship 26 (October 2002): 149-73.

-----. "Libraries Meet the World Wide Web: The Collaborative Digital Reference Service." ARL Bimonthly Report 219 (December 2001).
http://www.arl.org/newsltr/219/cdrs.html

-----. "Offering High Quality Reference Service on the Web: The Collaborative Digital Reference Service (CDRS)." D-Lib Magazine 6, no. 6 (June 2000).
http://www.dlib.org/dlib/june00/kresh/06kresh.html

QuestionPoint: Collaborative Digital Reference Service.
http://www.questionpoint.org/

Quint, Barbara. "QuestionPoint Marks New Era in Virtual Reference." Information Today, June 10, 2002. 
http://www.infotoday.com/newsbreaks/nb020610-1.htm
The library community has a long understood the importance and power of cooperative work. This article helps to explain the significance of QuestionPoint and the advent of digital reference services to the profession.