United States National Library of Medicine National Institutes of Health

FAQ
DOCLINE -- Ship to Patron

Question: How do I ship a request to a patron but have it billed to my institution?
Answer:

The DOCLINE Delivery Address screen in Borrow can be modified by the person placing the request without affecting the default address stored in your institution record. Simply replace your institution's address with the patron's, then click Finish. The billing address shown on a request always comes from the Billing Address in your institution record.

If the patron makes such requests often, you might consider asking them to register as a Loansome Doc patron. Instructions for LD registration can be found at: http://www.nlm.nih.gov/pubs/factsheets/loansome.doc.html

Related Questions:
How do I prevent a request from routing to NLM?
What are the advantages of document delivery via the Web?
Which borrow method should I use?

Return to the list of DOCLINE FAQs | Return to the list of NLM FAQs
http://www.nlm.nih.gov/services/doc_ship_to_patron.html

Last reviewed: 17 September 2008
Last updated: 17 September 2008
First published: 09 January 2002
Metadata| Permanence level: Permanence Not Guaranteed