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Customer Service Assessment and Management Systems (CSAMS)

This is the entry point for authorized users to access CSAMS. CSAMS is a Web-based application used to collect telephone performance management data from CMS Fee-for-Service contractors. Performance reports based on this data are also available within the application.


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CSAMS

The Customer Service Assessment and Management System (CSAMS)

Provider Contact Center User Group (PCUG)

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Page Last Modified: 03/02/2006 2:43:00 PM
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