- Record Center Services
- Frequently Asked Questions
- About Us
- Customer Service Standards
- Cost Effectiveness
- Customer Service Account Representatives
- Contact Us
About NARA's Northeast Region Records Center Program
Since 1934, the National Archives has provided comprehensive records management support and archival guidance and services to the Federal Government. Since the opening of the National Archives and Records Administration's first records center in 1950, NARA has developed its records center system into a national network of fifteen facilities. These facilities store and provide access to more than 22 million cubic feet of records.
The Northeast Region's Records Center Program is an essential component of NARA's services to the federal government. We are dedicated to providing superior records storage, access, and disposition services. We employ a professional staff that is familiar with your programs and your records.
We maintain approximately 600,000 cubic feet of temporary records transferred from Federal agencies located in Connecticut, Maine, Massachusetts, New Hampshire, Rhode Island and Vermont, and provide other related services such as courtesy storage for Members of Congress from all New England districts. The Code of Federal Regulations governs all Federal Agency records maintained at the facility. Access to all records at the records center is controlled by the agency of origin.
Agency records stay in the records center, where they are tracked through an automated database, until they are either destroyed through recycling or accepted by The National Archives and Records Administration as permanent records.
We are a cost-effective organization committed to providing quality customer service using the latest information technology systems at record center locations nationwide.
As part of our commitment to our Federal customers, our facility provides the best in environmental controls and safeguards and meets all Federal records storage standards. The use of advanced fire suppression equipment and other structural standards significantly improve the environment and safeguards for your records. Secure facilities mean secure records.
Customer Service Standards
Customer Service is the most important element of our business. The Northeast Region plays a vital role in the mission of NARA through our experience and expertise. We help Federal Agencies manage their records, thus helping them to become more efficient. Agencies may request additional services based on their specific program needs. We offer clear and user-friendly services, which include:
- Storage for non-classified textual and special media records
- Retrieval of records to fulfill statutory requirements and conduct daily business
- Special projects in response to sudden shifts in customer workload demands
- Expedited response to congressional inquiries, litigation, and urgent business needs
- Disposition services to:
- Destroy records that have reached their required retention period
- Move permanent records into the holdings of the National Archives and Records Administration
- Pick-up and delivery service within a 100-mile radius of the Waltham FRC.
We will commit the resources necessary to ensure that:
- Requests are serviced in a timely and accurate manner
- Records are guarded against inappropriate access
- Records are preserved in an environmentally appropriate space for as long as needed
- Additional records service needs are addressed in a professional, courteous manner
Cost Effectiveness
We are dedicated to providing you with quality service at a cost-effective price. Your inactive records can be more cost effectively stored in our facility than in office space. We can support your active records with our extensive expertise in managing active records. Free workshops on utilizing records center services ensure that you have the tools you need to effectively manage your records management program.
