Research on Internet Use, Demographics, and Customer Expectations
These are examples of research on internet use, demographics, and customer expectations for current federal public websites. If you'd like to suggest a resource, please contact us.
Demographic Research/Citizen Expectations
- Center for Technology in Government - "What Citizens Want from e-Government"
- Reports from the Pew Internet & American Life Project
- "How Americans Get in Touch With Government" (PDF, 880KB, May 2004, requires Adobe Acrobat Reader)
- Census Bureau: Computer Use Data
- A Nation Online - Report from the National Telecommunications and Information Administration
- USDA's Audience Analysis (PDF, 1.10MB, 2003, requires Adobe Acrobat Reader)
- What Citizens Look For on USA.gov
Reports about Federal Websites and E-Government
- "Becoming a Citizen-Centered Government Through Best Practices in Web Management" (PDF, 2.50 MB, 2004, requires Adobe Acrobat Reader)
- Brown University, "State and Federal e-Government in the U.S., 2005"
- Brown University, "Global E-Government Report, 2005"
- UN E Government Report, 2005
- Government-Wide Assessment of Citizen Service Activities, June 15, 2007 (PDF, 40 MB, 2007, requires Adobe Acrobat Reader)
Page Updated or Reviewed: February 11, 2008