Consumer Complaints and Assistance
The OCC's Customer Assistance Group is ready to help customers of national
banks with questions or complaints they have about their financial institution.
CAG's toll-free lines are open Monday through Friday, 7:00 a.m. to 7:00 p.m.,
Central Time. You can reach one of OCC's Customer Assistance Specialists by
calling: 1-800-613-6743.
The Office of the Comptroller of the Currency was created by Congress to
charter national banks, to oversee a nationwide system of banking institutions,
and to assure that national banks are safe and sound, competitive and
profitable, and capable of serving in the best possible manner the banking
needs of their customers.