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Card Acquiring ServiceTraining & ReferenceFifth Third Direct TrainingAll Fifth Third Direct users should attend a Fifth Third Direct training session. These training sessions have been revised to provide specific focus on Federal Agency reporting requirements. These sessions are offered every Tuesday at 2:00 PM, EST. Please contact FMS for webinar access information. Users are encouraged to attend multiple sessions for refresher training. Fifth Third Customer Service NumberFifth Third has established a dedicated support team for Federal agencies. Federal Agency Support Line: 1-866-914-0558. This number should be utilized for general questions, terminal support, reconciliation questions, to order supplies, and for help with Fifth Third Direct. There are specially trained staff members available 24/7 to assist you. Fifth Third Help GuidesThe following reference guides are available to support your processing, reconciliation, reporting and chargeback needs. Fifth Third Direct Help Guide (1.09mb PDF) Fifth Third Direct Web Based Help Guide (1.51mb PDF) Chargeback Guide (255kb PDF) Viewing PDF files requires Acrobat Reader which is included in many Web browsers. If your browser does not read Acrobat's pdf files, the Acrobat Reader is free to download and use. |