NTSB Sources of Information

CONTACTS & INFORMATION SOURCES

Much of our information is available online - please see the directory of Data & Information Products. Information may be obtained from the NTSB web site, specific NTSB offices, or other government and contract sources. Read the complete list below to find the best contact for your topic. To contact us directly, please choose from the following methods:

Letter: All comments and suggestions should be directed in writing to the attention of the appropriate office, at the addresses below.
Phone: Telephone numbers for major offices and services are listed below.
Email: Requests for publications or other information products, FOIA requests, and comments about the web site may be submitted online using our Online Request & Comment Form. Occasionally, a unique email account is established for special events - these accounts are often temporary; where available, they will be indicated on the web pages for those activities. In view of the limited resources now available to the Safety Board, and the need to focus those resources on accident investigation and prevention, the Board cannot respond to unsolicited email. We invite you, however, to write us about your concerns. The various offices located at our headquarters' address are listed below.
Report of Accident: Pilot/operator reports of aviation accidents should be filed with the appropriate regional office; see instructions for reporting an accident.

Sources of Information
NTSB Headquarters 490 L'Enfant Plaza, SW Washington, DC 20594 (202) 314-6000	Before calling the main number, please review the list below for specific offices and contact information.
Regional and Field Offices Locations	Investigators work out of locations around the U.S. for some transportation modes.
NTSB website 490 L'Enfant Plaza, SW Washington, DC 20594 online comment form	http://www.ntsb.gov - Provides online access to many information products, including aviation accident data and synopses; publications; safety recommendation letters; press releases; speeches & testimony; schedule, transcripts, and other items related to public hearings, Board meetings, and symposia; Opinions & Orders; employment opportunities. See Data and Information Products for a complete list.
Human Resources 490 L'Enfant Plaza, SW Washington, DC 20594 (800) 573-0937 or (202) 314-6239	Provides employment information and job opportunities via the USAJobs online recruitment system. See the associated Web page for details.
Email subscription service Registration form	Provides automatic notification of safety recommendation letters, press releases, and other news via email.
Records Management Division 490 L'Enfant Plaza, SW Washington, DC 20594 (800) 877-6799 or (202) 314-6551 online request form	Serves as contact point for public inquiries, providing public docket material such as preliminary and final accident reports, aviation accident database research, safety recommendations, and general assistance locating products or information. At this time, only a few selected docket items are available online as exhibits for public hearings or Board meetings. Access to all documents and information in the NTSB's public files is available in the Public Reference Room. The reference room is located in Washington, D.C. at the address below; hours are 8:45 a.m. - 4:45 p.m. Documents and information may be in the form of microfiche, electronic image or hard copy. A self-service duplicator is located in the reference room for your convenience at a nominal cost. If you are reviewing a lengthy list of documents, you may call ahead to make arrangements to have the information ready for review upon your visit to the Safety Board. You may also request accident information to be sent to you, subject to certain fees. You must cite the date, location, and type of occurrence for an accident in your request; when corresponding by mail or email, be sure to include your name, address, telephone number, and affiliation. Costs for NTSB services, including publications, reproduction costs, and searches may be waived for qualifying foreign countries, international organizations, nonprofit public safety entities, Federal, State, and local government transportation agencies, colleges and universities and news media. In addition, such fees may be waived or reduced for other recipients not in any of the foregoing categories when determined by the Records Management Officer to be in the interest of and contributing to the NTSB program. Information searches generally involve a fee when they require more than one hour for a record search; no search fee will be charged for any request involving a record search of one hour or less. If you are requesting docket information and are not qualified for fee-exemption, your request will be referred to a fulfillment contractor. For faster service, you may make your request directly with the contractor.
Office of Public Affairs 490 L'Enfant Plaza, SW Washington, DC 20594 (202) 314-6100	Provides press releases, speeches, post-meeting abstracts, and point-of-contact liaisons for news media representatives. See the website for News & Events and Resources for Journalists.
Office of Safety Recommendations and Advocacy 490 L'Enfant Plaza, SW Washington, DC 20594 (202) 314-6170	Coordinates correspondence on safety recommendations and status reports of pending recommendations, and develops the annual "Most Wanted" list of safety recommendations. See the associated Web page for details.
Freedom of Information Act (FOIA) Staff 490 L'Enfant Plaza, SW Washington, DC 20594 (202) 314-6540 or (800) 877-6799 online request form	Provides access to information not already publicly available (with certain exemptions). See the FOIA Web page for complete information.
Office of Transportation Disaster Assistance 490 L'Enfant Plaza, SW Washington, DC 20594 (202) 314-6185	Provides information on obtaining assistance for those affected by transportation disasters. Also available are speeches, presentations, and articles and legislation, reports, and other documents relating to transportation disaster assistance. See the associated Web page for details.
Office of Administrative Law Judges 490 L'Enfant Plaza, SW Washington, DC 20594 (800) 854-8758 or (202) 314-6150	Responds to inquiries about pending appeals of airmen, mechanics or mariners to certificate actions taken by the Department of Transportation. See the associated Web page for details. Law Judge hearings are open to the public.
Office of General Counsel 490 L'Enfant Plaza, SW Washington, DC 20594 (202) 314-6080	Provides information regarding status of full Board appeals & extensions of time to file briefs. Opinions and Orders issued by the Office of General Counsel are available online or from other publishing sources listed below. See the associated Web page for details.
Office of Equal Employment Opportunity 490 L'Enfant Plaza, SW Washington, DC 20594 (202) 314-6190	Encourages trust, respect, and open communication that will foster and promote a positive and productive work environment. See the associated Web page for details.
Office of the Chief Financial Officer 490 L'Enfant Plaza, SW Washington, DC 20594 (202) 314-6210	Manages and provides NTSB financial information. See the associated Web page for details.
Acquisition Division 490 L'Enfant Plaza, SW Washington, DC 20594 (202) 314-6353	Manages and provides NTSB contracting and procurement information. See the associated Web page for details.
NTSB Training Center 45065 Riverside Parkway Ashburn, VA 20147 Phone: 571-223-3900 Fax: 571-223-3904	The NTSB Training Center is a major initiative of the Safety Board to improve the training and skills of its own employees, and make its safety expertise more widely available to the transportation community. The Academy's home is on the Virginia campus of The George Washington University in Ashburn. See the NTSB Training Center website for full details and a list of courses.
Other NTSB Contacts For any of the following contacts, please write to their attention at National Transportation Safety Board 490 L'Enfant Plaza, SW Washington, DC 20594
Members of the Board Office of Aviation Safety Office of Highway Safety Office of Marine Safety Office of Railroad, Pipeline and Hazardous Materials Investigations Office of Research and Engineering Office of Chief Financial Officer Office of the Managing Director
Other Sources of NTSB Information
General Microfilm Inc. (GMI) http://www.general-microfilm.com genmicrofm@aol.com General Microfilm Incorporated 632 Files Cross Road Martinsburg, WV 25404 (304) 267-5830 or (304) 264-0862 (fax) on-line request form	Preliminary and probable cause reports; factual investigation reports; hearing exhibit items; video tapes. (see GILS record) All documents and records, provided by NTSB for a fee, will actually be provided by GMI who will prebill the requester before the information is sent. Such service will be provided as follows, according to the prices posted on the GMI web site: Step 1: Requester places written or telephone order to the NTSB Records Management Division or directly to GMI. Step 2: The Records Management Division identifies the document or record and forwards the request to GMI. Step 3: GMI provides the requester with an invoice showing the actual cost(s) for the service requested, plus postage. Step 4: Requester returns a copy of the GMI invoice with full payment enclosed. The requester has the option of opening a charge account with GMI. Step 5: GMI reproduces documents and mails them directly to the requester. GMI must respond to requests within five working days after receipt of payment. Accelerated service within two working days, commencing when GMI has received advance payment or when other arrangements have been made with GMI, is available for an extra fee.
National Technical Information Service (NTIS) http://www.ntis.gov/products/specialty/ntsb.asp National Technical Information Service 5285 Port Royal Road Springfield, Virginia 22161 (703) 605-6000 or (800) 553-6847	Publications such as final accident reports, safety studies, statistical reviews, safety recommendations, special investigation reports, and Opinions and Orders. The NTIS is part of the Department of Commerce. Publications available from the NTIS are indicated with a "PB" number on the NTSB web site's list of publications; please note that recent abstracts and PDF documents are directly available from this web page for viewing or download. If you wish to purchase a copy of an item that NTIS sells, you must order it directly from them. Most documents may be obtained through annual subscriptions or single copies. To assure fast delivery of documents, use the NTSB report number or the NTIS accession number. Prepayment is required on all orders. Orders may be placed by phone with a pre-established deposit account or a major credit card. Checks or money orders should be made payable to the National Technical Information Service. Send order to the address indicated at left.
Other Sources of Transportation Safety Information
Department of Transportation http://www.dot.gov	Consumer Safety Information, Statistical Summaries, Regulatory and Enforcement Actions, Accident Databases, and other news and information.
Please see Related Sites for other organizations

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