- Info
Customer Service & Information Technology Officer (CSITO) - Full Performance Level
Work Schedule: |
Full Time |
Salary: |
$58,000 - $90,000 |
Location: |
Washington, DC metropolitan area |
Computer scientists and technical professionals: If you
have exceptional customer service skills and enjoy being the one that everyone
comes to for computer technical help, then we are looking for you. Join the team responsible for ensuring the
Agency's IT customers receive timely, responsive, and exceptional service. As
a member of our support team, you will provide one-on-one consultation and
applications troubleshooting assistance; resolve access, hardware and software
problems; respond to incoming customer calls for IT assistance and meet with
customers to resolve problems; assist with integrated IT service delivery
requirements and sensitive data access control; and/or perform limited small
applications development. You may also be deployed to other offices across the Agency
as a vital link between the customer components and our technical offices for
all information services requests. Or you may be on one of the teams
responsible for LAN and/or Lotus Notes administration, hardware and software
upgrades, server operations on standalone networks or special data servers.
Temporary travel opportunities are available.
Minimum qualifications include the following:
- Associate’s degree in Computer Science, Computer
Information Systems, Information Science & Technology, Management
Information Systems, or a similar degree from a technical trade school or equivalent experience equal to three
(3) years of IT customer service work experience with excellent performance and completion of recent formal
training in the field.
- Candidates with a BA or BS degrees are also
encouraged to apply, and may qualify for a higher full performance-level
salary.
- Three (3) years of progressively responsible
experience in providing customer service, access administration, Information
Security, IT requirements collection and integrated service delivery, voice
infrastructure, or problem resolution for technology products or applications
in desktop technology customer services.
-
Exceptional customer service skills, the ability
to work well in a team environment, thorough knowledge and proficient in MS
Word, Excel, PowerPoint and Lotus Notes, solid troubleshooting skills,
demonstrated communications skills, and the ability to work under minimal
supervision in a fast-paced and diverse environment are required. Ability to
work independently or as lead in team environment to resolve customer problems.
-
Knowledge of Internet operations, various
transmission technologies and search tools; technical knowledge of network
infrastructures; expertise in troubleshooting hardware and software;
demonstrated leadership and mentoring skills; and LAN and Lotus Notes
administration and server operations experience are also needed.
- Excellent
oral and written communications skills; Strong commitment to continuous
learning; the ability to work in a team environment and the ability to listen
well and work with others to provide exceptional customer service.
-
Candidates are encouraged and expected to
explore and gain experience in multiple business areas across information
technology customer services to build a broad skill set. There will be some
opportunity for overseas and domestic travel to support customer needs.
-
Industry
or government experience in providing IT customer services is a plus.
All applicants must successfully complete a thorough medical and psychological exam, a polygraph interview, and an extensive background investigation. US citizenship is required.
To be considered suitable for Agency employment, applicants must generally not have used illegal drugs within the last twelve months. The issue of illegal drug use prior to twelve months ago is carefully evaluated during the medical and security processing.
Important Notice: Friends, family, individuals, or organizations may be interested to learn that you are an applicant for or an employee of the CIA. Their interest, however, may not be benign or in your best interest. You cannot control whom they would tell. We therefore ask you to exercise discretion and good judgment in disclosing your interest in a position with the Agency. You will receive further guidance on this topic as you proceed through your CIA employment processing.
To Apply:
Submit Resume Online
Note: Multiple submissions are unnecessary and will slow the processing of your resume. Of course, if you made an error in your submission or need to update your resume, you may submit another resume. The second resume will overwrite the first.
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An equal opportunity employer and a drug-free work force.
Posted: Apr 21, 2007 06:48 PM
Last Updated: Oct 01, 2008 08:28 AM
Last Reviewed: Oct 01, 2008 08:20 AM