News
Monday, September 08, 2008:
Friday, July 25, 2008:
Tuesday, July 01, 2008:
Maine Public Service line workers focus on electrical system reliability and security through routine line inspections and equipment upgrades. Rearrangements are being made at the Flo's Inn Substation in Presque Isle to better serve customer needs and improve operational efficiency. MPS serves approximately 36,000 customer accounts in northern Maine, delivering power to customers through 393 miles of transmission lines and 1,714 miles of distribution lines.
Maine Public Service Exceeds Reliability Standards
Maine Public Service customers experienced fewer outages in 2007 than in recent years, exceeding standards set by Maine regulators. Our customers consistently tell us that providing reliable power is important; and, in 2007 we had fewer customer hours without power, despite significant storms hitting our service territory. Major investments in tree-trimming and other system upgrades have had a direct effect on improving and maintaining high system reliability standards.
Each year Maine Public Service measures eight key service-quality areas to track how well we are performing in our services to customers. Through customer satisfaction surveys, frequency and duration of power outages, and the amount of time it takes to respond to an emergency or answer a customer calls, MPS measures performance against a rating system of benchmarks. In 2007 MPS achieved all eight key measurements. See the attached Report Card for details.