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white arrow Overview: Green Book

white arrow Introduction

white arrow Chapter 1:
    Enrollment

white arrow Chapter 2:
    Payment Processing

white arrow Chapter 3:
    Nonreceipt

white arrow Chapter 4:
    Returns

white arrow Chapter 5:
    Reclamations

white arrow Chapter 6:
    Notification of Change

white arrow Chapter 7:
    Collections

white arrow Chapter 8:
    Contacts

white arrow Chapter 9:
    Glossary

white arrow All PDF Downloads
Green Book

Nonreceipt

Overview

This chapter describes the role(s) of the Financial Institution in resolving a claim of non-receipt for a federal payment.

(available in PDF format only)

May 2007 RevisionPDF file (205 kb)

Contents

A. General Information on Nonreceipt Claims 3-2
RDFI Role in customer inquiry of Direct Deposit 3-2
B. Initiating a Claim of Nonreceipt 3-3
Types of Payments 3-3
C. Nonreceipt Process 3-4
Legal References 3-4
Tele-TRACE Claim Process 3-5
Sample FMS Form 150.2 3-6
FMS Form 150.2 3-6
Sample FMS Form 150.1 3-7
FMS Form 150.1 3-8
   Last Updated:  Wednesday November 21, 2007
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