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| Home > Consumer Information > NJDOBI Consumer Assistance |
| How to Request Assistance
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| Consumer Inquiries and Complaints |
We at the Department of Banking and Insurance and Real Estate Commission are ready to answer any questions or inquiries you may have or open a formal complaint via our Consumer Inquiry and Case Preparation Unit (CICPU).
You may contact the unit in several ways - by telephone, e-mail, mail, web form, fax or in person.
When we receive your inquiry or complaint, it is then logged into our database and a tracking number is assigned for future reference.
Listed below are the ways to contact us. Whether it is a question or a formal complaint, you will receive an acknowledgement to your inquiry. |
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Banking Complaints/Inquiries |
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Instructions: Print the PDF form at right and fax or mail (contact information) |
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Important Note: Various types of financial services providers (banks, credit unions, etc.) are regulated by different governmental agencies. In order to expedite the handling of your complaint or inquiry, you should file it with the agency that regulates the provider that gave rise to your complaint or inquiry.
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The New Jersey Division of Banking has no jurisdiction with respect to federally-chartered banks. (They may use the word "National" or "N.A." in the name.)
| Requests for assistance or inquiries regarding a national bank, even if it is located in New Jersey, should be directed to: |
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Office of the Comptroller of the Currency (OCC)
Customer Assistance Group
1301 McKinney Street, Suite 3450
Houston, TX 77010-9050
Phone: 1-800-613-6743
Web site: www.helpwithmybank.gov |
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The New Jersey Division of Banking has no jurisdiction with respect to federally-chartered savings and loans or savings banks. (They may use the word "federal", "F.A." or "F.S.B." in the name.)
Requests for assistance or inquiries regarding an OTS-regulated savings institution, or federal savings and loan or savings bank, even if it is located in New Jersey, should be directed to:
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Office of Thrift Supervision (OTS)
Consumer Response Center
1700 G Street NW
Washington, DC 20552
Phone: 1-800-842-6929 ~ Mon. - Fri. 8 am - 5 pm EST
Email: consumer.complaint@ots.treas.gov |
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The New Jersey Division of Banking has no jurisdiction with respect to federally-chartered credit unions. (They may use the word "federal" in its name.)
| Requests for assistance or inquiries regarding a federally-chartered credit union, even if it is located in New Jersey, should be directed to: |
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National Credit Union Administration
Region II
1775 Duke Street, Suite 4206
Alexandria, VA 22314-3437
Phone: 1-800-755-1030 or 703-519-4600
Web site: www.ncua.gov |
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More Consumer Banking information... |
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Insurance Complaints/Inquiries |
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For Managed Care Medical Complaints, including HMOs and PPOs: |
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For General Insurance Complaints (auto, home, life, etc.: |
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Instructions: Print the above PDF form and fax or mail (contact information) |
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Instructions: Complete the online form and submit documentation if necessary |
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Important Note: Formal complaints involving all lines of insurance related problems need to be submitted to our office in writing. All requests for assistance or inquiries must include the company name/agent's name, the policy/certificate number(s), any documentation that will substantiate your position, and a brief description of the problems that you have encountered. Be sure to use dark ink and do not highlight. Otherwise, important data may not be legible. |
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More Consumer Insurance information... |
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