Privacy Impact Assessment – Bankruptcy Law Advisor Rules Engine (BLARE)
BLARE System Overview
The Bankruptcy Law Advisor Rules Engine, BLARE, is a web-based decision support system for the centralization of Insolvency call centers. By encapsulating Chapter 7 and 13 core knowledge into Fair Isaac’s Blaze Advisor rules engine, and providing an intuitive web based user interface, bankruptcy laws and terms can be defined as “terms-of-art” allowing a call center phone assister to understand the context of the response from the rules engine, and effectively communicate the answer to a caller based on phone assister entered answers to questions posed by the rules engine. By minimizing extensive research into Insolvency questions from callers, while maintaining the same level of customer service and satisfaction, the BLARE application will minimize call duration and call wait times, and increase the number of calls serviced. Also, by capturing core Insolvency knowledge in rules that provide easier to understand definitions, phone assister training periods can be reduced.
System of Records Number(s)
Treasury/IRS 34.037 - IRS Audit Trail and Security Records System
Treasury/IRS 36.003 – General Personnel and Payroll Records
Data in the System
1. Describe the information (data elements and fields) available in the system in the following categories:
A. Taxpayer
B. Employee
C. Audit Trail Information (including employee log-in info)
D. Other (Describe)
A. None
B. None
C. Web log of pages browsed with SEID and timestamp.
D. None
2. Describe/identify which data elements are obtained from files, databases, individuals, or any other sources.
A. IRS
B. Taxpayer
C. Employee
D. Other Federal Agencies (List agency)
E. State and Local Agencies (List agency)
F. Other third party sources (Describe)
A. None
B. None
C. None
D. None
E. None
F. Blaze Advisor rules engine houses the Bankruptcy law rules for the call scripts.
3. Is each data item required for the business purpose of the system? Explain.
Yes, the only data items are the rule responses them selves which drives the whole application. Public bankruptcy code verbiage makes up the rules that are displayed to the call center user.
4. How will each data item be verified for accuracy, timeliness, and completeness?
By the Insolvency SMEs and rules management group.
5. Is there another source for the data? Explain how that source is or is not used. No.
6. Generally, how will data be retrieved by the user?
Via a web user interface that will guide the user using a question/answer request/response mechanism.
7. Is the data retrievable by a personal identifier such as name, SSN, or other unique identifier? No.
Access to the Data
8. Who will have access to the data in the system (Users, Managers, System Administrators, Developers, Others)?
Users (Philadelphia call center operators), administrators, and developers.
9. How is access to the data by a user determined and by whom?
It is determined by Window’s Authentication using the DS Active Directory. Users must belong to the proper DS Active Directory group.
10. Do other IRS systems provide, receive, or share data in the system? If YES, list the system(s) and describe which data is shared. If NO, continue to Question 12. No.
11. Have the IRS systems described in Item 10 received an approved Security Certification and Privacy Impact Assessment? N/A
12. Will other agencies provide, receive, or share data in any form with this system? No.
Administrative Controls of Data
13. What are the procedures for eliminating the data at the end of the retention period?
N/A. BLARE is not storing any records from the usage of this application.
14. Will this system use technology in a new way? If "YES" describe. If "NO" go to Question 15. No.
15. Will this system be used to identify or locate individuals or groups? If so, describe the business purpose for this capability. No.
16. Will this system provide the capability to monitor individuals or groups? If yes, describe the business purpose for this capability and the controls established to prevent unauthorized monitoring.
Only in the sense of what users have accessed the web pages at what times.
Local administrators will be the only ones who can monitor these files.
17. Can use of the system allow IRS to treat taxpayers, employees, or others, differently? Explain.
It will allow Insolvency center call operators to find answers to bankruptcy tax related questions faster and more efficiently then what is currently in place.
18. Does the system ensure "due process" by allowing affected parties to respond to any negative determination, prior to final action? N/A
19. If the system is web-based, does it use persistent cookies or other tracking devices to identify web visitors?
No. BLARE does not use persistent cookies or other tracking devices to identify web visitors.
|
