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Directorate of Support: Mission-Driven-Solutions
When you are sick, you go to the doctor. When you have an
emergency, you call the police. When you build a structure, you make sure it
has a strong foundation. The Directorate of Support (DS) provides CIA personnel
24/7 with medical services, security protection, and safe facilities — just to
name a few of its mission-critical roles.
History
Mission support was
integral to CIA’s activities even before the Agency was founded in 1947. A
tradition that began during the Office of Strategic Services (OSS) — the
predecessor to CIA — continues today as support officers are forward deployed to
work with their mission partners from the Directorate
of Intelligence (DI), Directorate of Science and Technology (DS&T), and the
National Clandestine Service (NCS). These officers ensure our employees have
the support they need to succeed. The continuous drive to improve
customer service has been, and always will be, our No. 1 priority.
Learn more about the Directorate of Support’s history.
Who We Are
There are more than 50 different
career disciplines in the DS. Support officers make up a group with varied
skills and significant occupational versatility and diversity.
“My current position has allowed me to improve the quality of
life and services that directly impact virtually every employee and our
Agency's mission,” said Jim, the chief of Enterprise Management Division (EMD).
EMD is in charge of CIA’s food service program and parking program, among many
of its responsibilities. “I have a team of dedicated professionals that are
focused on delivering world-class service and strive for excellence. We have
been able to modernize services and adapt to the ever-increasing demands of our
Agency's mission.”
The officers in the DS are
challenged on a daily basis — on a global scale — to contribute to multiple
parts of the Agency’s mission.
“No two days are ever the same,” said Kevin, a senior Agency
security officer. “Sure, there are the usual recurring management duties that
pepper the average day, but there are always new and challenging situations that
arise.”
DS tradecraft is built on
expertise, integrity, passion, commitment and an unwavering focus to the CIA
mission.
The Support team is organized along functional lines.
- Security
- Corporate
Businesses
- Medical
Services
- Personnel
Resources
- Global
Services and Infrastructure
- Administration
and Management
Learn more about support services.
What We Do
The Agency requires a wide range of
integrated support services to fulfill our mission. Support officers work
alongside analysts, scientists, and operational personnel daily.
“The most rewarding aspect of my position is being able to
assist customers — the satisfaction of knowing that they have enough confidence
in me to help them make decisions that could ultimately affect both their
personal and professional experiences,” said Felicia, who works as a Human
Resources generalist. “A large percentage of officers
are deployed globally to support their mission partners, Intelligence Community
colleagues, and various other government agencies.”
Whether DS officers are using their
expertise alone, or with a team, their collective expertise and
creativity enable the CIA’s collection, analysis, and technology missions to
advance with precision, focus, and efficiency.
“Our mission is what motivates me,” said Fred, the deputy chief
of the CIA’s Security Protective Service (SPS). “I know how important it is for
our employees to feel safe and secure, so they can concentrate on their
individual missions and tasks.”
Is the DS for you?
CIA could not function without the dedicated officers in the
DS. By joining the DS, you have the opportunity to enhance your skills and
build on your experience to coordinate support activities across the board. Imagine
having the opportunity to serve in a variety of locations and positions
throughout your career.
If you think the DS is right for you, see what positions are
currently available.
Posted: Nov 26, 2008 01:00 PM
Last Updated: Dec 01, 2008 06:49 AM
Last Reviewed: Nov 26, 2008 01:00 PM