OCC Customer Assistance Group

People Serving People, One Customer at a Time

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OCC Customer Assistance Group

The OCC's Customer Assistance Group is ready to help customers of national banks with questions or complaints they have about their financial institution.

CAG's toll-free lines are open Monday through Friday, 8 a.m. - 8 p.m., Eastern Time, at 1-800-613-6743.

Or e-mail Customer.Assistance@occ.treas.gov.

HelpWithMyBank.gov
HelpWithMyBank.gov provides answers and assistance to customers of national banks. The site includes answer to common questions and helps helps walk people through the process of contacting the OCC for additional assistance. Visit HelpWithMyBank.gov.

The Office of the Comptroller of the Currency was created by Congress to charter national banks, to oversee a nationwide system of banking institutions, and to assure that national banks are safe and sound, competitive and profitable, and capable of serving in the best possible manner the banking needs of their customers.