Provide America's taxpayers top quality service by helping them understand and meet their tax responsibilities and by applying the tax law with integrity and fairness to all.

Guiding Principles

• Understand and solve problems from taxpayers' point of view
• Enable IRS managers to be accountable to taxpayers
• Use balanced measures of performance to measure taxpayer satisfaction business results, and our employees' satisfaction
• Foster open, honest communications.
• Insist on total integrity