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1.3 About askGPO
askGPO is a customer relationship management (CRM) and online help system used by LSCM. This is your first point of contact with LSCM and it has several components:
- the Knowledge Base contains previously submitted questions with answers that can be searched or browsed;
- the Ask a Question feature allows you to submit new questions for LSCM staff to answer;
- the My Account area provides specific information for each end-user of the system; and
- the component that helps internal staff to manage and maintain the other CRM components.
To connect you to high quality information, a searchable online Knowledge Base was created from frequently asked questions organized by subject categories. Choose the subject category, "Federal Depository Libraries", and then with one of the multiple subcategories such as Natural Disasters, Acquisitions, Cataloging, Classification, Depository Designation Status, Depository Management, or Distribution. To view all of the categories and subcategories, click here.
Your questions may be submitted to GPO using the "Ask a Question" tab on this Web form. askGPO automatically routes your question to the appropriate subject matter expert and strives to provide an answer within 24 hours.
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