OCC Customer Assistance Group
The OCC's Customer Assistance Group is ready to help customers of national banks with questions or complaints they have about their financial institution.
CAG's toll-free lines are open Monday through Friday, 8 a.m. - 8 p.m., Eastern Time, at 1-800-613-6743.
Or e-mail Customer.Assistance@occ.treas.gov.
HelpWithMyBank.gov
HelpWithMyBank.gov provides answers and assistance to customers of national banks. The site includes answer to common questions and helps helps walk people through the process of contacting the OCC for additional assistance. Visit HelpWithMyBank.gov.
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