1997 Partnerships for Networked Consumer Health Information ConferenceSummaries of Plenary Sessions and Breakout SessionsTools and Toolboxes #1: Provider-Patient EmailWednesday, April 16, 1997 Moderator: Larry Pfisterer, MSSM, RRA, Supervisor of Outpatient Records, Group Health Cooperative Respondent: Karen Sarpolis, MD, MBA, President /Medical Director, A Forum for Women's Health, GenneX Healthcare Technologies, Inc., "Bringing Value to Consumers and Payors While Guarding Security" Respondent: Paul Ford, MD, Assistant Professor of Medicine, Stanford University School of Medicine, "Patient-Physician Electronic Mail Exchange in the Generalist Practice" Respondent: Paul Hattis, MD, JD, MPH, Community Care Network Fellow, Brigham and Women's Hospital, Boston MA, "Legal Duties of Provider-Patient E-Mail" Statement of the Subject To examine the utility of provider-patient communication by electronic mail. What forms does it take? Who benefits? What potential pitfalls? Technology issues? Key Issues
Roles, Responsibilities, and Priorities Will increasing computer and Internet use trigger a growing demand from technically sophisticated consumers for another means of communicating with their providers? How will health care organizations fulfill this demand while meeting the two imperatives of confidentiality and cost-effectiveness? How can e-mail benefit providers, patients and payors? Improvements in ease-of-use and security are needed so that the less technically adept can communicate with their provider without risk to privacy. Next Steps The Internet Working Group, American Medical Informatics Association is developing draft guidelines for provider-patient electronic mail. A number of software vendors are developing applications to facilitate secure transactions on the Internet. Back to Summaries and Transcripts page. |
Detailed Agenda ~ Post-Conference Workshops ~ Speaker's Biographies
Back to Partnerships '97 home page.
Comments, questions or suggestions: email NHIC.
URL: http://odphp.osophs.dhhs.gov/confrnce/partnr97/Summaries/summ14.htm
Last updated on June 26, 2003
National
Health Information Center
P.O. Box 1133
Washington, DC 20013-1133