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TECHNICAL SUPPORT FOR WEBCASTS
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Step 1:
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Your browser must be Internet Explorer 5.0 (or later), or Netscape 4.7 (or later).
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Step 2: |
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You must have a Real Media Player installed on your computer or network.
For PC Users
You must have RealOne Player.
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For Mac Users
You must have RealPlayer 8 Basic.
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Download RealPlayer
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If you can see and hear the stream, your player is configured correctly!
You are ready to view a CDC, PHTN webcast.
If you are experiencing any problems in seeing or hearing the stream, go to Step 3.
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Step 3:
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If you still cannot view the webcast, your computer may not meet the
minimum system requirements to run your Real Media Player version.
Please click on one of the following links to check the system requirements
for your Real Media Player version:
If you have RealOne Player
http://www.real.com/realone/sysreqs.html?src=realplayer,020305r1choice_c1
If you meet the minimum system requirements, continue to Step 4.
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Step 4:
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If you still cannot view the webcast, you may have problems with your network.
Please contact your systems administrator and work through the following
questions:
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Do
you have a security device such as a firewall or proxy? Either
of these may prevent you from viewing streaming video or audio
content. Only your local systems administrator can make changes
to these devices.
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Are
you using a personal firewall or DSL/Broadband router? If so,
you may also have problems viewing streaming content. If you
experience connection problems and are using either of these,
you should disable them or remove them for the duration of the
webcast.
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For more information on Real Player and network/firewall issues please refer
to Real Player Firewall Support page at
http://service.real.com/firewall/index.html.
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If you are still unable to solve the problem, continue with Step 5.
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Step 5:
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There may be problems with the settings or operations of your Media Player version.
Please click on the following link to open a support page window.
Real Media Player
http://service.real.com/help/faq/index.html
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This page last reviewed: August 16, 2002
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