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What are the browser requirements for using this Web site?
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We have implemented measures to ensure the security and privacy of our site visitors. You will be able to securely access this site if you use one of the following browsers:
* Microsoft Internet Explorer version 6.0 or higher
* Mozilla Firefox version 2.0 or higher
* Opera version 9.0 or higher
* Apple Safari version 3.0 or higher
Some international visitors or visitors using older browsers may not be able to fully use this site. To order materials from this Web site, your browser must be configured to accept cookies and run JavaScript.
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Is there a catalog of National Cancer Institute (NCI) materials?
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A link to the online NCI Publications Catalog is on the Welcome page of this Web site. This catalog is updated
daily to reflect availability of materials listed. You must have Adobe Acrobat Reader installed on your computer
to view and print the catalog. A link to download a free copy of Adobe Acrobat Reader is provided. When
viewing the catalog, use the sizing button on your screen to adjust the size of the page. The "fit width"
or 100% size may provide the most comfortable size for viewing the catalog online. To print the catalog and order
form, click on the printer icon on the Adobe Acrobat Reader toolbar.
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What are some general tips to help navigate the ordering system?
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- Words in blue type indicate a link. Links are connections to other parts of the web site.
- Click on the "back" button on your browser’s toolbar to return to the previous page.
- Use the gray scroll bar on the right side of the screen to move up and down through the current page.
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How can I find the publications I would like to order?
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There are two ways to identify publications on topics of interest to you.
- View a list of publications by choosing one of the categories on the Welcome page: types of cancer, treatment options, clinical trials, genetics, coping with cancer, testing for cancer, and risk factors/causes and prevention.
- Choose Search for publications on the Welcome page. You will go to the Search for Publications page. If you have a particular topic or topics in mind, type one or more keywords in the Search by Keyword(s) box. Or, you may narrow your search by entering a selection in one or more of the categories: type of cancer, subject, audience, language. Simply click on the arrow at the right edge of the box beside the search category. When the list of options pops up, use your mouse to highlight and click on the topic that interests you. You can select only one option within each category (for example, select "breast" or "prostate" as the type of cancer, but not both). By employing two or more search categories (for example, “breast” as the type of cancer and “treatment options” as the subject), you may narrow your search results.
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How can I locate a description of publications in my search results?
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After you conduct a search, the ordering system will show you
the titles of publications retrieved on Search Results
page. Click on the title or on Description to read a brief
description of the publication. Some publications can be viewed
online via a link to another part of the NCI web site. Click on
View to review the full publication. Use your browser's "back"
button to return to your Search Results.
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What can I do if NCI Publications Locator does not provide the information I am looking for?
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Not every publication we offer is featured on our web site. If you don’t find the information you’re
looking for, please call us at 1–800–4–CANCER (1–800–422–6237) if you
are in the U.S. and its territories, and select the option to order publications.
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Does NCI offer any promotional materials?
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Some NCI materials are not subject to shipping and handling fees.
Examples of promotional materials are the Cancer Information Service insert card and several bookmarks.
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How can I contact the Publications Ordering Service?
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| Phone: |
1–800–4–CANCER (1–800–422–6237) and select the option to order publications Monday through Friday, 9:00 a.m. to
4:30 p.m local time (within the U.S. and its territories) |
| Fax: |
301–330–7968 |
| Mail: |
National Cancer Institute
Publications Ordering Service
P.O. Box 24128
Baltimore, MD 21227
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| TTY: |
Callers with TTY equipment can reach us at 1–800–332–8615
(within the U.S. and its territories)
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How can I add to or change the publications in my shopping cart?
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On the Search Results page, click on the box labeled Check to Select for every publication you want to order.
Then click on Order Selections Now. On the Contents of Your Order page, enter the quantity you wish to order for each title
and click on Update Quantities. To remove a title from your order, set the quantity to 0 (zero).
To look for additional titles to order, click on Find Other Titles. Follow the same process to add the additional titles to your order.
The system will remind you if there are quantity limits on any of the publications.
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Is there a charge for ordering NCI materials?
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National Cancer Institute (NCI) publications are free. However, there is a
shipping and handling fee of 15 cents per copy for orders over 20 items
(bulk orders). To cover the basic accounting costs associated with processing
payments for bulk orders, NCI requires an $8.00 minimum charge. Bulk orders placed on NCIPL must be paid by credit card.
To discuss alternative payment methods, contact the Cancer Information Service at 1-800-4-CANCER (1-800-422-6237)
and select the option to order publications.
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What can I do if there are problems with an order?
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To ensure prompt resolution in the event of any problems with your order, please provide your E-mail address and telephone
number along with your shipping information. If you have any questions or concerns about your order, feel free to contact us at
1–800–4–CANCER (1–800–422–6237) and select the option to order publications.
Our hours are Monday through Friday, 9:00 a.m. to 4:30 p.m., local time (within the continental U.S.). Callers with TTY equipment, please
use 1–800–332–8615.
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Are there limits on publications?
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To ensure that publications are available to all requesters, we may set limits on the maximum number of copies that may be ordered.
The number of copies of an individual title that may be ordered depends on the supply in our inventory.
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How often can publications be ordered?
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To help NCI plan and maintain an adequate supply of publications, we request that health professionals and organizations place
bulk orders for individual titles no more than once a month. Cancer patients, their families, and the general public may order
NCI publications as often as necessary to fulfill their needs. For additional information about our distribution policy,
please contact the Cancer Information Service at 1-800-4-CANCER (1-800-422-6237) and select the option to order publications.
The Cancer Information Service is open Monday through Friday, 9:00 a.m. to 4:30 p.m. local time (within the continental U. S.).
Deaf and hard of hearing callers with TTY equipment can reach us at 1-800-332-8615.
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Can NCI materials be reproduced?
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Most of the information products developed by the National Cancer Institute (NCI)
(such as brochures, books, and fact sheets) may be reproduced without permission from NCI.
These products are in the "public domain." They are not subject to copyright restrictions
and you are free to reproduce them. However, some NCI materials are copyrighted and you
need permission to reproduce them. To inquire about ownership of NCI materials or obtain
copyright holder contact information, write to:
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Office of Communications Services
Office of Communications and Education
National Cancer Institute
Room 3066
6116 Executive Boulevard
Bethesda, MD 20892
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What is a "U.S. address"?
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"U.S. addresses" include Puerto Rico, U.S. Virgin Islands, Guam, American Samoa and APO/FPO addresses.
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How will my e-mail address be used?
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Providing an e-mail address allows us to send notification to you when your order has shipped.
The Cancer Information Service is a confidential program. E-mail addresses of people ordering
publications are kept in our publications fulfillment system for 3 months in order to follow up
on orders, if necessary. They are then deleted from our system. For more information on our
privacy policy, please click here.
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Why am I supposed to enter my ZIP Code first when I provide my shipping information?
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To ensure accurate addressing and the fastest possible delivery of packages,
this Web site verifies city, state, and ZIP Code combinations against a
database provided by the US Postal Service (USPS). When you enter your ZIP Code,
the city name and state will automatically fill in based on the USPS database.
If more than one city name is associated with the ZIP Code, the city name defined
as the “default” by the USPS will appear in the city name field.
Other valid city names can be selected from the list that appears below the defaulted city name.
This Web site will not accept city, state, and ZIP Code combinations that are not considered valid by the USPS.
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How are orders shipped?
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We ship orders containing 20 or fewer copies via US Postal Service.
Bulk orders, which are subject to shipping and handling fees, are shipped via Federal Express.
All orders are shipped within 4 business days.
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What arrangements can be made to ship my order via expedited service?
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To expedite your order (e.g., second day, next day air, etc.), please call us at 1–800–4–CANCER (1–800–422–6237) and select the option to order publications. Actual shipping costs will be charged to the recipient’s FEDEX number, VISA, MasterCard, or American Express.
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What are the special shipping instructions for APO/FPO addresses?
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When providing your shipping information, enter APO or FPO in the City field and select one of the following in the State field: Armed Forces Europe, Middle East, Africa, and Canada; Armed Forces Americas; or Armed Forces Pacific.
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Can publications be sent to a non-U.S. address?
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Yes, it is NCI policy to send up to five publications without a shipping charge to individuals or organizations outside the United
States. All foreign orders for six or more publications are charged actual shipping costs. Foreign orders are limited to 100 total copies, based on current
inventory availability.
Please note that orders to non-U.S. shipping addresses cannot be placed using the NCI Publications Locator Website.
Orders can be submitted as follows:
| Email: |
cisocc@mail.nih.gov |
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| Fax: |
301-330-7968 |
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| Mail: |
National Cancer Institute
Publications Ordering Service
P.O. Box 24128
Baltimore, MD 21227
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The process for ordering six or more items is as follows:
- Requester submits list of requested materials to
the Publications Ordering Service (POS) and includes their complete shipping
address and contact information (telephone number, fax number, or e-mail
address).
- POS responds with the shipping cost of the order.
- The requester mails the list of requested materials and payment (check or money
order in U.S. currency) to the address above.
- The order is shipped when payment is received.
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How do I know my personal information is protected on your site?
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We use secure server software (the Secure Sockets Layer, or SSL, protocol)
to encrypt the information you input. This software has become the standard
on the Web and it ensures your name, address, and other information cannot be
read as it travels over the Internet.
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How can I be certain that the information I provide is confidential?
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The Cancer Information Service provides confidential service. The only personal information we will collect is the information you
provide to us. If you send e-mail, ordering publications, or fill out our user survey, we will use the information you give us to respond your request
and/or improve our service. We keep names and addresses of people who order publications for 3 months to allow us to follow up on orders, if necessary.
Then we delete them from our database. For more information on our privacy policy, please click
here.
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How do I enter a bulk order?
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The National Cancer Institute Publications Catalog and Order Form is available as a printed catalog online at http://www.cancer.gov/publications. The online version is updated daily to reflect current availability and order limits for publications. The printed catalog is updated several times a year. Both versions contain instructions for placing orders and a worksheet for calculating the shipping and handling cost of the order. Use either version of the National Cancer Institute Publications Catalog and Order Form to ensure you have up-to-date inventory information and instructions for placing a bulk order (over 20 items). See Payment (over- and underpayment) for information about how over- and underpayments for bulk orders are handled.
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What Options Are Available for Self Printing of Publications?
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There are several ways that you can print your own copies of NCI publications.
Self-Printing of NCI Materials
Many NCI materials are available in PDF format that allows printing for personal or organizational
use. After selecting the "View" button for the material of interest, look on the left-hand side for the Page Options
text box and select the PDF print option. If the material is unavailable in PDF format, you may still print the
material using the "Print this page" or "Print this document" selections.
"Riding On" to a Government Order
Organizations may purchase bulk copies of NCI materials by adding on to the Government's print order. Adding on
to a Government print order is called a "Ride-On." Ride-On opportunities are available only when the
Government is in the process of printing a particular publication. A Ride-On lets organizations purchase extra publications more economically because of lower
Government printing costs. For more information about Ride-On printing, see the Ride-On printing fact sheet at http://ncipoet.cancer.gov/RideOnPrinting/RideOnPrintingFactSheet.pdf
on the Internet or contact the NCI’s Office of Communications and Education by e-mail at ncipoetinfo@mail.nih.gov.
You must have Adobe Acrobat Reader installed on your computer to view and print PDF files. To install Adobe Acrobat Reader, click
here for a free download.
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What happens if I overpay or underpay for a bulk order?
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Overpayment
If, due to current inventory levels, we are unable to send all of the publications ordered, we will exercise the following options:
- If the overpayment is $10.00 or less, we will send additional publications to make up the difference.
- If the overpayment exceeds $10.00, we will refund the unused portion of your payment.
Underpayment
If the payment does not cover the quantity of publications ordered, we will reduce the quantity of publications to match the payment.
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Privacy Policy
Suggestions? Contact the Webmaster
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We are redesigning our Web site to meet federal requirements, including Section 508 of the
Rehabilitation Act (as amended). If you have difficulty accessing information on this site, see our
Accessibility page. You may also place your order by calling 1-800-4-CANCER (1-800-422-6237)
between 9:00 a.m. and 4:30 p.m. local time, Monday through Friday, from within the United States.
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