Acquisition & Assistance Ombudsman
A&A Ombudsman Review Process
The Acquisition and Assistance (A&A) Ombudsman is the Agency official who is tasked with handling specific complaints policy and procedural as well as cross-cutting issues related to the acquisition and assistance process at USAID.
Samples of the cross-cutting issues include non-responsiveness of the acquisition and assistance "system", consistent application of A&A policies, initial inquiries concerning potential conflicts of interest, procurement integrity, etc. Additionally, the A & A Ombudsman will play a substantive role in the A&A reform, business improvement process initiatives, Acquisition & Assistance training, outreach and "customer-access" and "customer-services" issues.
What should you expect the Ombudsman do: (not listed in order of importance)
- Listen to your concerns or inquiry
- Explore the facts of a given situation
- Provide a contextual explanation of A&A regulations and policy
- Complete an impartial review of the matter
- Coach you on how to deal with the problem directly
- Assist in achieving outcomes consistent with fairness and respectful treatment
- Elevate matters to appropriate levels, when necessary
- Hold confidential discussions
The Ombudsman does not:
- Act as an advocate for either party
- Provide assistance on matters that are in a formal appeals process, litigation, or enforcement action
- Make management decisions regarding A&A proceedings or cross cutting issues
- Change or mandate A&A policy
- Determine legal rights or make binding decisions
- Assist on matters outside of Ombudsman's jurisdiction
What should you do?
- When feasible first try to solve the problem on your own
- If you are unable to solve the problem or just need to discuss your concerns contact the Ombudsman, by e-mail or phone (preferably by e-mail).
- When you contact the Ombudsman be prepared to
- Explain pertinent facts/information
- Describe the issues in a concise manner
- Identify whether you desire confidential discussions and/or anonymity
- Define your expectations and/or desired outcome
- Provide relevant documentation, points of contact or other pertinent references that supports your position on the matter
- Answer questions or provide additional information if required
Return to Ombudsman main page
For all other questions or suggestions regarding this Forecast, we can be reached
at the following Internet address: AandAOmbudsman@USAID.GOV
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